Return Policy

PLEASE NOTE: Custom mi adidas product cannot be returned or exchanged. Please see custom mi adidas section below for additional information.

You may also refer to your packing slip for detailed instructions on making your return. If the packing slip is unavailable, please include a note or letter containing the following information:

  • Your name, address, and email address
  • Your daytime phone number, in case we have questions
  • A list of product(s) and why you are returning the product(s) (for example: wrong size, wrong product, didn’t like color, damaged in transit, etc.)

Please note that all orders placed prior to August 3, 2011 that are returned will be credited in the form of a gift card.

Returns Address

Please ship your return package prepaid to the address below within 45 days of receipt. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS, or USPS (ask for services that have tracking options). We cannot assume responsibility for misdirected or lost shipments.
670 Falling Creek Road
Spartanburg, SC 29301

Please allow a minimum of 14 days for us to receive and process your return. All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an email notification when we have finished processing your return.

NOTE: We apologize, but we do not credit shipping costs for returned orders. is not able to return merchandise obtained from a retailer other than To return products purchased at another store, please return the product to the retail location where it was purchased. If the retail location will not accept your return, please call adidas Consumer Relations at 1-800-448-1796.

mi adidas Custom Products

mi adidas products are created just for you. That means we cannot accept returns, except for manufacturing defects. If you have a question regarding defective merchandise returns for a mi adidas product purchased online at please contact us at:


For questions about mi adidas product purchased at one of our retail stores, please call the store where you purchased your mi adidas product.

Defective mi adidas Custom Products

Returned products are inspected by our Quality Assurance department and the cost of the product will be refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. Our liability is limited to reimbursement of the cost of the defective product. We are not able to process returns for products that were:

  • Obtained from a source other than
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc)
  • Damaged by mususe or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)

We are not able to replace products damaged by normal wear and tear or that have exceeded the reasonable life of the product.

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