Allen Edmonds Return Policy
HOW DO I REQUEST A RETURN OR EXCHANGE?
To request a return, we ask that you contact the store whose merchandise you purchased through Borderfree. Borderfree is responsible for facilitating returns, but each store that partners with Borderfree publishes the international return and exchange policies that apply to a given return or exchange request. To learn more about a particular store’s return policy or to request a return merchandise authorization, please contact the store whose merchandise you purchased through Borderfree. To view your store’s contact information, please go to the Contact Us page.
WHEN WILL I RECEIVE MY REFUND?
We typically process refunds within 5-10 business days after your merchandise has been received by our returns center. Please note that it may take up to two billing cycles for the refund to appear on your monthly statement. If you have questions about your refund, please contact the store whose merchandise you purchased through Borderfree. To view your store’s contact information, please go to the Contact Us page.
WHAT WILL MY TOTAL REFUND BE?
When your return is authorized, you will receive an email with a detailed breakdown of your refund. Each Borderfree store sets the international return and exchange policies that Borderfree applies to a given return request. These policies determine how your return is calculated. If you have questions about your refund, please contact the store whose merchandise you purchased through Borderfree. To view your store’s contact information, please go to the Contact Us page.
HOW DO I ARRANGE FOR MY RETURN TO BE PICKED-UP?
When you request a return, you will receive a “Return Authorization” email. This email contains detailed instructions on how to return your item(s), including instructions on arranging for pick-up or drop-off. If you have questions about a pending return or need to request a new return, please contact the store whose merchandise you purchased through Borderfree. To view your store’s contact information, please go to the Contact Us page.
CAN YOU PROCESS MY REFUND TO A DIFFERENT CREDIT CARD?
No, refunds must be credited to the original method of payment on your order. If we are unable to process your refund to your original method of payment, we will contact you to resolve the issue.