Ashford Return Policy

Not 100% satisfied with your purchase? No worries – simply send your item back to Ashford in its new, unused condition, and Ashford will be happy to provide either a full refund of the purchase price or a store credit toward an exchange.

Please note:

– Items sent to any address outside the United States are considered final sale and cannot be returned.
– Ashford will only refund the value of the item that is being returned or exchanged; any shipping fees from the original purchase will not be refunded.
– Return shipping is the responsibility of the buyer.

2 SIMPLE STEPS

Step 1

Request your Return Authorization Number (RA#) by contacting us at 1-866-ASHFORD (1-866-274-3673) or email customerservice@ashford.com.

Step 2

Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.

SHIPPING ADDRESS:
Ashford.com
Returns Department
545 Broadway
Brooklyn, NY 11206

Important Tips

To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in new condition and working properly before wearing it or removing any tags or factory tape.

– If the item is not in new condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
– Once it is used, worn or sized, or the tags/factory tape has been removed, Ashford will not accept the returned item

In short, Ashford.com cannot replace or refund an item when:

○ The item has been used or worn
○ The tags/factory tape has been removed
○ The product has been sized.

For more information visit Ashford