Atterley Road Return Policy
We hope that you love your purchase but in the event that it’s not quite right we provide a free and easy returns service. From receipt, you have 28 days to return any item.
Simply apply the free Royal Mail postage label provided to the outside of your parcel, and drop your parcel off at the post office. Please ensure you obtain a proof of postage. Please note the goods being sent back are your responsibility until they reach our warehouse. If you do choose to post the item back yourself, without our pre-printed returns label, please use the following address:
Atterley Road
C/O Clipper Logistics
Unit 1
Boughton Industrial Estate
Boughton
Nottinghamshire
NG22 9LD
In all cases, the items returned must be in their original condition with original swing tags intact. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
EXCHANGES
Should the item you purchase be the wrong size, we offer a free exchange service. On your returns form there is a section marked exchanges. Please fill in the details here of the item you wish to exchange and what new size you would like. Currently we are only able to offer a direct exchange for the same product. Once our warehouse has received your item back they will endeavour to send out your new size within 24 hours. In the event that your requested size is no longer available, a refund will automatically be credited to your bank account.
Please note that if you make a purchase that qualifies for a discount and you wish to return the item, you will receive a refund that includes the discount originally given. If you make a number of purchases and return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s). Please note that for hygiene reasons all earrings are non-returnable.
INTERNATIONAL CUSTOMERS
We hope that you love your purchase but in the event that it’s not quite right you have 28 days in which to obtain a full refund. Please use the following returns address:
Atterley Road
C/O Clipper Logistics
Unit 1
Boughton Industrial Estate
Boughton
Nottinghamshire
NG22 9LD
United Kingdom
We will refund your order on receipt of the goods. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of postage. Unfortunately at this time we will not be able to refund the postage costs.
ORDER CANCELLATIONS
There are varying time limits in which you can cancel your order dependent on what delivery option you have chosen:
UK Next Day/Same Day Delivery – 15 minutes after completing your order.
UK Standard Delivery – 60 minutes after completing your order.
If you still wish to cancel your order you will need to phone our customer service helpline (Monday – Friday, 9am-5.30pm GMT) or if it is out of office hours you will need to email us so we can pick this up the next working day. Unfortunately if the above options are no longer available for you our Customer Care team will be unable to cancel your order. You can however return your order to us free of charge on receiving it.
For more information visit Atterley Road
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