Azalea Boutique Return Policy
We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received, NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.
If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 14 days from the day you receive the goods for a full refund, exchange or store credit, minus the shipping charges.
We do not refund shipping charges.
EXCHANGES
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. For instructions on how to make an exchange or return, please refer to the section titled “How do I make a return or exchange?”
FOOTWEAR
Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn.
Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
FINAL SALE ITEMS
Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a customer service representative will notify you via email, and you will not receive a refund.
THE FOLLOWING CATEGORIES ARE FINAL SALE:
CLEARANCE SALE ITEMS . Any item marked down 50% or more is considered a clearance sale item. All clearance sale items are final sale and cannot be returned or exchanged.
LINGERIE . All lingerie (bras and shapewear) is Final Sale and cannot be returned or exchanged.
BEAUTY PRODUCTS. All cosmetics, skin care, and fragrances are final sale and cannot be returned or exchanged, unless the product causes an allergic reaction. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.
SPECIAL ORDERS . All special orders are final sale and cannot be returned or exchanged. For more information on special orders please refer to section titled “Special Orders”
Do you refund shipping charges?
We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.
Defective Merchandise.
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions. We do not manufacture our products and we do not offer any warranty.
I was shipped the wrong style/color/size, what do I do?
If you were shipped incorrect merchandise (style, color, size, etc.) you must notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders. For instructions on how to return the item, refer to the section titled “How do I make a return or exchange?”
How do I make a return or exchange?
Follow these 5 easy steps:
1. On the Return/Exchange Form: CHECK the appropriate box in the upper right hand corner of this form indicating whether you want a REFUND, STORE CREDIT, or EXCHANGE.
2. On the Return/Exchange Form: FILL IN the “Returning These Item(s)” section, including the REASON CODE. See Reason Code Key for the appropriate number.
3. On the Return/Exchange Form: FILL IN “Exchange With” section if you are making an Exchange.
4. PACK AND SECURELY SEAL the merchandise with the original packaging if possible. DO NOT FORGET to include both the Return/Exchange Form and Invoice into the plastic label pouch provided, folded with the SHIP TO address facing forward. Attach the label pouch on the outside of your package.
FOOTWEAR Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.
5. SHIP your return package via a carrier that requires recipient’s signature upon delivery. If you do not follow these 5 steps we cannot guarantee that your return will be processed in a timely manner.
We do not refund shipping charges.
IMPORTANT. Delivery Confirmation alone in not sufficient. We are not responsible for return packages that are left outside of our warehouse by the shipper, as we will not be able to confirm that the package has been received by a customer service representative from our Return/Exchange department.
INSURING your return packages to Azalea Boutique is highly recommended. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
Send your return or exchange to:
AZALEA BOUTIQUE
Returns/Exchanges Department
425 Hayes Street San Francisco, CA 94102. U.S.A.
Click here for a printable PDF of our Return/Exchange Form
Where do I send my return?
Refer to section titled “How do I make a return or exchange?”
When will my credited card be refunded?
Once your package has been received by us, your refund will be processed in within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.
PRIVACY POLICY
BACKGROUND
When you purchase products at the Azalea site, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Azalea special offers, promotional announcements, and surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the announcements or postal mail, you can click on “Unsubscribe Me” link on the bottom of the email and you will be automatically removed from our list.
COLLECTION AND USE OF INFORMATION
When you place your first order with Azalea, we ask you for your full name, physical address, telephone number and credit card number so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. Our server stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, go to Your Account and make the appropriate changes. You must be signed in to access Your Account.
We also track your order and billing history. We will use this information to process your orders and communicate with you about your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Azalea special offers, promotional announcements, and surveys. We also use this information to stay abreast of the buying trends of our customers.
VIEWING AND UPDATING YOUR INFORMATION ON THE AZALEA SITE
You can always access the personal information you have provided to Azalea by going to Your Account. You can make changes to this information to update your account anytime.
COOKIES
Upon setting up Your Account, cookies are placed on your computer’s hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you purchase, and help us match your address and credit card information with your order so you don’t need to retype the information each time you visit our site.
If your browser is set to not accept cookies, you will not be able to purchase items at the Azalea site.
We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. We analyze this data to assess our product lines offered on our site. Automatically logged information is also used to analyze trends and to administer the site.
DISCLOSURE
Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties.
In order to ship and track merchandise, we make your name and address available to such companies as UPS and USPS. In no instance UPS and USPS is allowed to use your personal information for any other purpose.
We provide analyses of our users in the aggregate to our vendors and prospective vendors. We do this so that we and our vendors can understand you better, and so we can keep bringing you the latest and most current fashions and fashion accessories. At no time, however, will we disclose personal information about specific users.
Customers shall be notified via email for updates to this policy. Azalea will to be using the information collected in a manner different from that stated when the customer registered.
SECURITY AND ACCESS
For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access.
You can access Your Account from every page on the site to update and correct your name, email address, password, postal address, credit cards, and mailing list preferences. Please note that you must be signed in to Azalea to access this information.
We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
For more information visit Azalea Boutique
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