BathEmpire Return Policy
What is your returns and refund policy?
As long as the items are in the condition you received them and in the original packaging, please notify us of your intention to return them within seven working days.
You do have 14 days to return the item to us if it does not meet your requirements for a full refund. This refund might well exclude any delivery cost detailed.
Click here to contact us with your order number and/or reference to hand and our customer service team will assist you in attaining a refund or replacement.
Which items am I able to get a refund for?
Please note that we can only offer a full refund on unused items. If upon return, the damaged products have been modified or have undergone any attempted installation, you may be liable for any costs of returning or redelivering the product that is not in the condition previously stated.
If it is a genuine mistake, please click here to contact us and our customer service team will assist you. Please have to hand your order number and/or reference, pictures of the faulty item and details of what you ordered.
Within how many days of receiving the item(s) am I able to get a refund?
Please do this within seven days of receiving your order or you may not be eligible to receive a full refund. We will then send you clear instructions on how to return your item along with a completed returns form that you will need to sign.
Every BathEmpire product, with minor exceptions, comes with a free 10-year warranty that covers any manufacturing faults. Click herefor more information on the BathEmpire 10-year warranty and those excepted products.
Why is the delivery cost of returning an undamaged item more than the original delivery charge?
We aim to have refunds processed and have the amount in your account within 7-10 working days of receiving the returned item. For your refund claim to be successful the returned items should be in their original packing and unused.
You have seven working days from the date of purchase to let us know about the return in writing (via post or email). After this, you have another 14 days to send the item back to us via a tracked, recorded and insured delivery method.
If I request an exchange, will the same courier collect the old item and deliver the new one?
Due to the process of exchange, your item will not be exchanged by the same courier.
Please note that an insured courier must deliver any items being returned for an exchange.
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