Bear Grylls Survival Store

Bear Grylls Survival Store Return PolicyBear-Grylls-Survival-Store-Return-Policy

Shipping & Delivery

Once you have placed your order, you will be sent an order confirmation via email confirming the status of your order.

Please note that BearGryllsStore.com ships product from a number of 3rd party supply partners. This will mean that if you are placing an order for multiple items of different ‘categories’ e.g. a knife and a jacket, the order will be delivered in separate shipments.

This will also mean that the expected delivery times will vary depending on the product and country that you are ordering from. The table below can be taken as a guideline for delivery provided that the product is in stock at the supplier. Please note that in a sale period, or at Christmas time, delivery may take longer than indicated below.

 

Product Categories
Usually Delivered in: Shipping Cost:
Knives, Tools & Torches 2-3 days TRACKED from UK £5 for the first item and £1 for each additional item.
Books 1-2 days from UK £2.90 for one item. £3.40 for 2 items and £3.80 for 3 items. Max shipping cost £3.80.
DVDs 1-2 days from UK £3.90 for one item. £5 for 2 items and £6 for 3 items. Max shipping cost £6.
Clothing 3-5 days TRACKED from UK Flat rate of £4.95 per order – regardless of the number of clothing items in your basket.
Backpacks & Camping Gear 2-3 days TRACKED from USA £20 for one item. £35 for 2 items, £45 for 3 items, £55 for 4 items, £65 for 5 items. Max shipping cost £65.
Bluetooth Speaker 3-5 days TRACKED from EU £7.50 for one item. £10 for 2 items. Max shipping cost £10.
Battlebox Kits 3-5 days TRACKED from UK £5.50 for one item. £11 for 2 items. Max shipping cost £11.
Coffee Mugs & Lunchbox 1-2 days from UK £2.95 for one item. £3.50 for 2 items and £5.00 for 3 items. Max shipping cost £5.

 

*Stock Availability – Please note that The Bear Grylls Store ships product from a number of 3rd party supply partners. Our systems update stock availability levels from all our suppliers on a regular and frequent basis.

You will be notified if you have placed an order for a quantity of an item over the available stock, prior to placing the order. We do our best to keep this as accurate as possible.

Returns & Exchanges

There is more detail about our returns policy on our terms and conditions page.

If you have an item that you wish to return just go through the following steps:

  1. First of all, log in to your account and go to the My Account link
  2. On the left hand My Account menu, hit the Product Returns link
  3. Hit the Request a New Product Return button
  4. Select the order that the return relates to
  5. Select the item and quantity that you want to return and submit your request
  6. A Customer Service representative will respond within 24 hours. Providing the returns request is within our terms you will be issued with a Returns Authorization Number
  7. Once you have been given the Authorization number you will be asked to agree to the following:
  • Postage – You are responsible for paying for and insuring the shipping of the item back to us
  • Returning Clothes – If you are returning clothes, please ensure that they are in the condition you received them with the original labels attached
  • Knives – Please ensure that you are returning any sharp item in it’s sheath and correctly packaged so not to cause any harm to anyone handling the package
  • Return Form – Please include the Return Form in the package you are returning
  • Multiple Items – If you are returning different ‘types’ of item, e.g. a knife and a jacket; you will need to return to different addresses and therefore need to print different Return Forms and include them in the package

8. Once the item(s) have been received and checked in you will be credited with a refund. Please note that although we try refund within a few days, the recipient bank may take up to 30 days to complete the transaction.

For more information visit Bear Grylls Survival Store

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