Becker Surfboards Return Policy
WHAT’S YOU RETURN POLICY?
We’re confident you’ll be stoked with your gear, but in case you need to return something, it’s easy at beckersurf.com. Product returned within 60 days of purchase is eligible for a full refund, and product returned within 60-90 days from purchase will be eligible for store credit. Please note that refunds exclude original and return shipping charges. We accept returns only on merchandise that has not been worn, ridden, or otherwise used/abused unless prior authorization is obtained from one of our customer service reps (authorization must be noted in the “comments” section of the return form printed on the back of your invoice). • The merchandise must be returned in origional condition for resale, unless it’s defective. • The merchandise must be returned with manufacturer and price tags attached. • The original purchase receipt must accompany all returns. • Footwear must be in new condition (no wear on the inside or outside) unless defective. • Swimwear must have original tags and hygiene liners attached. • Swimwear must be in original condition (absolutely no wear), unless defective.
HOW DO I RETURN MERCHANDISE?
It’s easy! Simply fill out the return merchandise form printed on the back of your invoice. Please make sure to include the original manufacturer’s packaging and tags together with a copy of your receipt (do not use the manufacturer’s packaging as the return box). If you lost your invoice please print one out by accessing the order record through your personal account page. We are not responsible for the return shipping so for your protection use a traceable and insured shipping method for your return (no COD’s will be accepted). All returned items will be credited back to the credit/debit card used for the order or credited to your account if a store credit or gift certificate was used as payment. Once a return is processed you’ll be notified of the details via email.
HOW DO I MAKE AN EXCHANGE?
Say goodbye to sold-out items and exchange order delays, say hello to our “Rocket Ron” exchange program!! Simply go online (or call) and make your “exchange” order and write your order # on the return form. We’ll ship this new order ASAP, and once we receive your returned items we’ll credit you back for the items + the shipping charge on the new order…. How sweet is that!! International customers MUST email customerservice@beckersurf.com with your new exchange order # or your return shipping charge WILL NOT be refunded. If you’re exchanging a gift order, we’ll refund your return + the exchange shipping charge to the credit/debit card used for the new order.
WHAT HAPPENS IF I RECEIVED DAMAGED OR INCORRECT MERCHANDISE?
If you received damaged or incorrect merchandise please give us a call or email at your earliest convenience. If, through speaking with a customer service representative, it’s determined that we made a mistake, we will either send FedEx to have the package picked up or we will credit your card for the return postage when the package arrives back in our warehouse (either way please note this in the “comments” section of your merchandise return slip).
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