Billabong

Billabong Return PolicyBillabong Return Policy

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.

To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.

Note: We do not offer exchanges at this time.

RETURN PROCEDURE

To return a purchase please follow the steps below.

1. Sign in to your account and click Order History.

2. Click on the order number you would like to return from. (Note: If your order is over 30 days old, you will not be able to create a return. Please call customer service at 888 509-5931.)

3. Select each item you would like to return by clicking the box beside the item in the Return column.

4. Scroll down and select your reason for return.

5. Enter comments (required).

6. Click on the Request for Return button.

7. A pop up will appear. Click OK to proceed.

8. A return confirmation will appear on your screen. Click Print This Page. A file will appear. Click Print. Two pages will print. The Return Request and the pre-paid UPS return label.

a. Include the Return Request in your return shipment along with the items you are returning.

b. Pack product in suitable packaging to ensure it is not damaged while in transit and affix the UPS return label to that package.

9. You will receive an email once your return has been processed.

If you have any questions, please contact customer service at 1(888) 509-5931 or email store@billabong-usa.com for assistance.

Please note that Billabong is not responsible for products lost or damaged while in transit.

HOW TO RE-PRINT YOUR RETURN LABEL

To re-print your return label:

1. Sign in to your account and click Order History.

2. Click on the order number you would like to return from. (Note: If your order is over 30 days old, you will not be able to create a return. Please call customer service at 888 509-5931.)

3. Click on the Return Procedure text link located under the return tracking number.

4. A return confirmation will appear on your screen. Click Print This Page. A file will appear. Click Print. Two pages will print. The Return Request and the UPS return label.

For more information visit Billabong

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