BillyTheTree Return PolicyBillyTh Tree Return Policy

Please contact our customer service department at 1-866-677-7735 or (001) 727-581-1848 if you have any questions about the process outlined below. Simply send the product(s) back with a copy of the packing slip, and write instructions on what you would like to do. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back (refunded) or exchanged for a new product, unless noted otherwise. By wearing or using the product got the first time, our refund/exchange policy is void, unless a guarantee is noted on our website. The product is subject to a final inspection before your return is processed. Shipping costs and a 15% non-refundable credit card and handling charge is deducted from the credit amount in case of a refund. We are not responsible for shipping damages or lost packages on return shipping; we recommend you ship using a tracking number. Allow 1-2 weeks for money return in the case of a refund. For safety reasons, food/supplement products cannot be exchanged or returned, unless noted otherwise. When returning an item for refund that came with a free gift, the gift’s value will be deducted from the total refund. Please note that a $4.50 (PH  212.69) (USA) / $8.95 (PH  423.03) (International) flat shipping fee is assessed for each exchange package that is sent out (this shipment may include multiple items), in addition to any applicable upsizing fees or other price differences. Should the item(s) being exchanged amount to less than the price of the original item(s), then credit will be issued, minus fees, as outlined above.

Wholesale customers, please note the following: “sales are final. You have a 5 day inspection period starting the date of delivery, and you may return any broken/damaged items within this period. We will not accept returns on wholesale items after this period has passed, or once any item has been resold.”

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