BJ’s Beer Pong

BJ’s Beer Pong Return PolicyBJ's-Beer-Pong-Return-Policy

Returns and Exchanges Policy

Returns and exchanges of stock items will be accepted – for any reason – within 30 days of shipment date if the product remains unused and in its original packing.

No returns or exchanges will be accepted on custom design orders unless the product is damaged or defective.

Any damaged and/or defective merchandise must be reported within 20 days of shipment.

 

Call us @ (855-HLP-PONG) for a Return Authorization Number and shipping address before you attempt to make a return or exchange. To avoid costly mistakes, do not ship tables back to BJ’s without first contacting customer service. Please have your customer order number and email address available when you call. Customer Service will provide you with instructions to guide you through an authorized return.

Buyers are responsible for all shipping and insurance charges for returned items. Returned products will be inspected for non-use and/or defects. Confirmation of receipt and credit disposition will be applied to your original form of payment after inspection and within 4-7 days from receipt of the return.

Warranty

Pong tables and accessories carry a one year, limited parts warranty from the date of purchase. BJ’s supplies parts and telephone consultation, customers are responsible for installation. Call our Customer Service Department at (855-HLP-PONG) to discuss how we may help you. Please have your order number and mailing address ready.

Exclusions

Misuse, including practices not related to playing beer pong, are not covered by the returns policy or warranty. Tables are not designed for sitting, standing or laying upon. Incorrect set up or breakdown may also void coverage if the hinges or structural elements appear over torqued or abused. Take good care of your table and it will serve you well for a long time.

Note: Inflatable pong tables are excluded from this policy and warrantied for 30 days from ship date.

For more information visit BJ’s Beer Pong

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