BonLook

BonLook Return PolicyBonLook-Return-Policy

Free 30-Day Refund, free return shipping*

At BonLook, we’re devoted to matching you with affordable, fashion eyewear you’ll adore.When you’re happy, we’re happy!

To request a refund, simply click My Account and log in. Then, click the tab that says Orders and select the option Return. The return request form will then appear; fill it out and you will be contacted by email within 1 business day to guide you through the remainder of the return process.You will be sent a pre-paid return shipping label to return your frames with*.

*Pre-paid shipping label is only applicable for orders that qualify for free shipping

To return your package, please follow these 3 steps:

  • Print out your shipping label.
  • Please make sure the glasses or sunglasses are in perfect condition;the same as when you received them.Return all original materials sent by BonLook.
  • Please use the same shipping box and tape the box securely.Do not return your glasses or sunglasses in an envelope.

The details

  • We accept parcels postmarked within 30 days from the date of delivery. Please allow us 10 business days to process your request upon receiving your parcel.
  • We will contact you again via email to confirm the receipt of your glasses or sunglasses and proceed with the return.
  • Please note that original shipping is non-refundable.
  • In the event that the merchandise in question was on promotion and marked final sale, we will be unable to provide a refund. Note that these products will clearly state that this is the case in their description
  • We do not repair eyeglasses, replace lenses in your old frames, nor accept frames that are not from BonLook.
  • If you have any questions or concerns about our return policy, feel free to contact our customer happiness team!

need help choosing your perfect frames?USE OUR HANDY GUIDES

For more information visit BonLook

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