Buy Jeans UK

Buy Jeans UK Return PolicyBuy-Jeans-UK-Return-Policy

This information applies to goods which are faulty, damaged or incorrectly supplied only. If you have just changed your mind please refer to the cancellation information above.

If the product is faulty, damaged or incorrectly supplied please contact us first. We will send you a prepaid returns label for the return and will not charge any postage for sending the replacement to you.

If you want to exchange for a different size, colour or style, postage and packing costs both ways are your responsibility. We will charge the additional postage cost to your card at the same rate as your original order when we despatch your exchange items.

Goods must be returned to: Buy Jeans, Unit 1 Haywood Lodge Farm, Hereford, Herefordshire, HR2 9RU, United Kingdom. When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible. If you do not have a printer please include the same information in a letter in your package. The parcel is your responsibility until it reaches us, so we recommend using a tracked postal service. Goods cannot be returned to our retail stores for exchange or refund.

Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. For packs of more than one item all the items in the pack must be returned (even if only one is defective).

The manufacturer’s size tolerance on jeans is +/- 0.5″ on waist and leg length. So for example a pair of 30/32 jeans should measure between 29.5″ and 30.5″ waist and between 31.5″ and 32.5″ inside leg. Bottom widths (where shown) are based on 32″ waist jeans and will be proportionally larger or smaller for other waist sizes. Jeans returns will only be accepted as not measuring correctly if they are outside this tolerance.

The following goods can only be returned if faulty or incorrectly supplied. They cannot be returned if you change your mind or order incorrectly:

  • Products which have been tailored or customised to your requirements.
  • Underwear and swimwear (due to hygiene reasons) unless the packaging is still sealed.

Please ensure all items are returned to us in their original condition, unworn and with all labels still attached. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Buy Jeans will send email confirmation upon receipt of product returns. Refunds will be processed within 14 days.

For any further assistance or advice, please contact us by one of the methods shown below.

For more information visit Buy Jeans UK

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