Return Return Policy

Extended Holiday Shopping Return Policy!
To ensure your recipient will love your holiday gifts, orders shipped from starting November 15th are eligible for our extended holiday return policy and can be returned through January 15th, 2014 or 45-days after your purchase, whichever is longer. All our standard return conditions apply.
Standard Return Policy
We want you to love the items you purchase from If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

Return Conditions:

  • Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
  • Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
  • The product serial number must match the serial number in our database. maintains serial number tracking.
  • We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default
  • Return merchandise must be double-boxed with no writing on the manufacturer’s box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.

How to Return:

Please contact us at 800-617-4686 for a return authorization number (RA number).

Return to: – Returns
RA Number
80 Carter Drive
Edison, NJ 08817

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location:
FedEx – 800-463-3339
UPS– 800-742-5877
USPS – 800-275-8777

Returned merchandise that is lost or damaged during transit is solely the shipper’s responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to

Televisions over 41 inches must be returned via one of our accepted Home Delivery partners. TVs returns sent with any other carrier will not be accepted at our returns warehouse. Please contact us to schedule a pickup for your TV return.


Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.


If you purchased a product from that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Defective items:
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

Damaged or Missing items:
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.

We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.

Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.

Television Returns
If you aren’t 100% satisfied with your TV purchase, you may return any new or like-new Television within 45 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the TV.

If you just don’t like it – we will accept your return; we just ask that you pay for return shipping. You’ll also need to pack the TV in its original box with all original packing material, and accessories. We’ll arrange for a special shipping carrier to pick up the TV (over 41 inches) from your home.

If your TV was damaged in shipping – It is important that you inspect the TV (not only the box it came in) prior to signing for it. If the TV is damaged (not the carton), please refuse the delivery and contact us at 1.800.617.4686. All damage related claims must be reported within two business days after delivery. A replacement will be sent immediately after we are notified about the damage.

If your TV does not seem to function properly – we’ll help troubleshoot the problem. If we can’t resolve it, we can arrange for a local service center to assess the television. If the technician is unable to resolve the issue, we’ll arrange to have the TV replaced.

Return Exceptions:
Although we have a very flexible return policy on most items we sell, there are some exceptions. The following items may not be returned:

  • A/V Furniture
  • Apple iPods
  • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
  • Mobile Phones
  • Opened Software
  • Opened packages of Apparel, Bedding or Linens
  • BBQ Grills
  • Special Order Items

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