Candy.com Return Policy
WRONG ITEM SHIPPED:
Before you panic, make sure you have checked the invoice that came with your order. Some orders are shipped from two different warehouse locations. You should double check the email account you used to place the order for the tracking numbers. Also if your packing slip does not include the missing item then chances are it is still on its way.
If it has been found that you received the wrong candy then please contact us within 72 hours of receipt of the delivery. At that point, a Candy.com representative will issue an RMA and ask that you send the incorrect product to our processing center:
CANDY.COM
ATTN: Returns & Exchanges Order #_________
21 Commerce Road
Rockland, MA 02370
In this scenario, we will help remedy the situation and ship the correct candy to you.
Please note: If you receive the incorrect item, you must notify Candy.com within 72 hours of receiving the package. As candy is a perishable item, please do not open the candy product packaging of the incorrect item as we cannot process any return/exchange for opened items even if it is an incorrect item. Any claims after the 72 hour time-frame shall not be honored. Replacement packages are shipped using the same shipping method as original method selected on the order – expedited shipping option costs are the responsibility of the customer.
HOW LONG DOES CANDY LAST?
Candy is a perishable food item, so there is an expiration date. Generally these are safe guidelines to follow, but always reference the packaging for exact details.
Chocolate: 4 months
Hard Candy: 12 months
Peanut Candy: 3 months
Gummy Candy: 6 months
Licorice: 6 months
EXPIRED PRODUCTS:
With the use of our inventory system and our packing specialists, Candy.com works hard to ensure that no expired/out-dated candy products are shipped to customers. Candy.com maintains and upholds a quality guarantee on the products that are shipped to our customers.
All products shipped by Candy.com will have a minimum remaining shelf life of 6 weeks, provided that the candy is stored closed in a cool, non-refrigerated, dry area.
If in the case you receive an expired product, please contact us immediately, and one of our customer service representatives will remedy the situation and expedite a fresh order to you.
Please note: If you receive an expired item, you must notify Candy.com within 72 hours of receiving the package. As candy is a perishable item, please do not open the packaging of the incorrect item as we cannot process a return/exchange for opened items even if they are received expired. Any claims after the 72 hour time-frame shall be void. Customer may be asked to supply evidence of expired product(s) and/or to ship the product back to Candy.com. Replacement packages are shipped using the same shipping method as original method selected on the order – expedited shipping option costs are the responsibility of the customer.
MISSING PRODUCT:
REFUSED DELIVERY PACKAGE:
MELTABLE CANDY:
As meltable candies (chocolate, taffies, gummi, lollipops etc) has a moderate melting temperature, we highly recommend selecting some type of expedited shipping option this will minimize the exposure of heat to your products during transit. (The terminology of heat refers to both hot and cold weathers; Damages may include, but are not limited to: taste quality, melted-candy, asthetic appeal, products sticking to each other/wrappers) At Candy.com’s discretion, Candy.com may add ice packs to packages being shipped to warmer locations. These ice packs typically last on average 1-2 days once packed. Additionally, we HIGHLY recommend that you use an expedited air shipping service through FEDEX for these products ..
Candy.com does not offer any guarantee for candy products in regards to heat-damages. No refunds nor replacements will be issued if a product arrives damaged due to heat regardless of shipping method selected.
For more information visit Candy.com
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