CarlosShoes.com

CarlosShoes.com Return Policy

We feel confident you will be happy with your purchase. However, if the need arises, you may return your unworn shoes within 60 days for a refund.

Returns are easy at CarlosShoes.com. Just follow these simple steps:

1. Click here for a printable version of the return shipping label and return form.
2. Re-package your order and place the completed return form inside the box.
3. On the return shipping label, write your order number, if known. (An order number helps speed up your transaction. If you check out with an account, your order number is available in the My Account section of CarlosShoes.com.) Affix the return shipping label to the outside of the box. Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. CarlosShoes.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
4. Return your package through the carrier of your choice.

Don’t have a printer? Include in your return your full name, address, phone number, email address and order number, if known. Re-package your order and send to:

Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. CarlosShoes.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise. If you have any questions, you may contact us by email or call us toll free at 888-418-2411.

CarlosShoes.com is unable to make exchanges. If you desire another style, size or color, simply follow the return instructions above and visit CarlosShoes.com to place a new order for the item(s) you want, subject to availability.

Note: Worn shoes are not returnable. We do not refund shipping charges.

For more information visit CarlosShoes.com