Caseable Return Policy

What is the caseable exchange and return policy?

You may return your product for an exchange or gift certificate (store credit) only if we are responsible for a mistake of your order. This includes production mistakes, print and product quality, fit, etc.
Please email us at support@caseable.com detailing the issues with your order and provide images. We might ask you to send back the case in its unused and original condition. You have 30 days to exchange your order once your case has been received.
Please understand that we cannot reimburse for any purchases since all of our cases are all made custom for you. Therefore, we cannot be liable for customer errors once a final design has been submitted (i.e. misspellings, low-quality images, wrong product selected, dissatisfaction with artist and caseable designs).
If we notice an apparent mistake or low graphic quality, we might contact you and help you improve your case design. Orders cannot be cancelled at this stage. We wait 24 hours for a response before putting your case back into the production process and a change of design will no longer be possible.

My item arrived damaged, what do I do?

Please contact customer service at support@caseable.com about the damage. We will then send you a replacement.

What is the procedure to return an item from my order?

After contacting us, please send an image or return your product directly to the address on the right with a short description of the problem. caseable cannot be responsible for any return shipping charges or if your package is lost en route by your chosen shipping provider. Therefore, we recommend you track and insure your package. On the return form, please indicate how you would like us to handle your return: exchange or online gift certificate. Please note that shipping charges are non-refundable.

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