CHIEF

CHIEF-Return-PolicyCHIEF Return Policy

Refunds, Credit, Exchange, Repairs & Replacements

If you have any problem with your order, please call (888) 588-8569 or email us. Please include or have your order number handy, so we can help you faster.

  • We will gladly refund, credit or exchange your new or unused items within 30 days
  • We will repair or replace any product or part which proves to be defective in workmanship or material
  • Please note that free gifts received with a returned item(s), must be returned as well
  • Custom/personalized items can not be returned.
  • In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable
  • Hazardous materials products (including but not limited to pepper spray, safety flares, and marking paint) can not be returned

If you are having a problem with a customized product, please call Customer Service at (888) 588-8569 or email us

Free Return Shipping on Apparel and Footwear, Online Purchases Only

CHIEF offers free return shipping for apparel and footwear orders that were placed on our website. Please call Customer Service at (888) 588-8569.

  • New orders only. Not valid with previous orders.
  • Free return shipping valid only with apparel and footwear items. Other returned products will incur a shipping fee. You may use the original shipping container to return items, but please do not tape anything to the packaging. We need to get all products and their packaging back in their original condition.
  • For footwear purchases, we encourage you to walk on your carpet – but shoes or boots with visible signs of wear are not returnable. If you need to return footwear, please DO NOT use the manufacturer’s product box as the shipping container – it will arrive damaged and the package will be rejected by our returns department.
  • Custom/personalized apparel can not be returned.
  • Clearance items can not be returned.
  • In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable.

Get Your Return Authorization

  • To initiate a return, please email us or call Customer Service at (888) 588-8569 for a return authorization number
  • Please have your order confirmation ready when you call
  • Include your order number on all correspondence
  • Your authorization number needs to be clearly visible on the outside of the return package
  • Your authorization number, once issued, is valid for 30 days and cannot be re-issued
  • All packages without a return authorization number will be refused

Where to Send Returns

Ship your merchandise (postage pre-paid) with a note explaining the problem, a copy of the packing slip or invoice and return authorization number to:

CHIEF Returns
2700 Hutchinson-McDonald Rd
Suite A
Charlotte, NC 28269

For more information visit CHIEF

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