Collectables UK

Collectables UK Return PolicyCollectables-UK-Return-Policy

Returns procedure

Need to return something? Simply fill in the form and send it back to us with the item/s (in their original condition). Please follow the steps below within 28 days of receiving your delivery:

  1. Next to the products listed above, select one of the reason codes against your return.
  2. Use the pre-printed label attached to this form and secure it to your parcel. Please note this is postage paid.
  3. Returns can take up to 21 working days to get back to us. It is very important to enclose this form with your parcel to enable us to process your return within 24 hours of receipt.

If you have any queries please contact our customer services team at or 01642 676675

Refund policy

We want you to be happy with your purchase. If you’re not, just return the product to us or to one of our shops, following the instructions above, and we’ll exchange or refund it. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge.Return postage charges will not be refunded but a the prepaid returns label will be supplied.. This also excludes the products listed as exceptions below. Collectables extend this right to up to 28 days of receipt.

Condition of returns

It’s important that returned items are in the best possible condition, so please take reasonable care of them.

Delivery charges

We’ll refund any delivery charges you’ve paid, provided you return the full order (UK orders only).

Please note: unless an item is faulty this refund does not include any charges you incur returning the item to us.

Products we are unable to allow to return

  • Pierced earrings are not returnable due to hygiene issues.
  • Products which have been personalised for you, such as stationery or gifts
  • Made to order products such as furniture, made to measure items and fabric cut by length

For more information visit Collectables UK