Cultural Elements Return Policy
Shipping
FREE SHIPPING within continental USA
We offer FREE STANDARD SHIPPING on almost all Cultural Elements products within continental USA. Any exceptions will be usually displayed on the product description page.
For orders to Alaska, Hawaii and US Protectorates, the shipping charges are calculated based on the weight and the final destination. Please note that shipping charges to US Protectorates are for estimate purposes only and may be modified prior to shipping with the customer’s knowledge and consent.
Orders are shipped via UPS, FedEx, DHL or USPS or another carrier of our choice. Expedited shipping is available at an extra charge determined by the weight and the final destination of the product.
If your order was damaged in transit: Just let us know
All orders are carefully packaged. However if there is any damage to the package in transit, please email us at cs@culturalelements[.]com and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.
We ship to Canada
Yes, we offer standard shipping to Canada. Your shipping costs will be displayed during checkout. Unfortunately, Canadian orders do not qualify for free shipping. Please note that we are not responsible for any customs, tax, and duties charged by the import department of your country. International orders do not qualify for our return policy.
Incase you were shipped the wrong item(s) – please notify us within 5 business days
Though rare, but if we made an error in your order, we will replace the product or refund the complete amount including all shipping charges. Please email us at cs@culturalelements[.]com with your order number, name and address and details on the reason for your return. We will assist you in returning the original shipment for a full refund, including shipping charges. Just let us know.
We cannot issue any refunds or exchanges for the return of certain items, including if the item that has a return post-mark dated after the 15 day return period or if the item is not in its original condition.
Returns
We offer no-hassle returns. You may return your order (unused) within 30 days. Your return package must be post-marked within 30 days of the date you placed your order.
Return Policy
Orders with Free Shipping: We will credit you your total purchase price less the amount Cultural Elements incurred for shipping the product(s) to you. Cultural Elements does not cover your return shipping costs. The refunds are issued in 7-10 business days after receiving the package.
Note: Please make sure that your return is post-marked within 30 days of your order date. Any late returns will be subjected to 10% restocking fee. Additionally, returns later than 30 days may not be accepted. Service fees such gift wrap fee are non-refundable.
How to return the products
Enclose your packing slip and the merchandise (with its original internal packaging, if applicable) in a package securely, then ship to the address below within 30 days from your order date.
We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package. All returns should be mailed to:
Cultural Elements
930 Newark Avenue
Suite T402
Jersey City, NJ 07306
If you have lost your packing slip, please include your name, address, order number (if available), along with the merchandise you wish to return.
If you need further assistance prior to returning your item(s), please email us at cs@culturalelements[.]com
Failed Delivery attempt / Refused Delivery
Most orders are shipped via UPS and USPS. The shipping company will make up to 3 delivery attempts to deliver your order. If a package is returned to us due to 3 consecutive failed delivery attempts, your order will be subject to our standard return policy. A refund will be issued by deducting the amount we incurred for shipping (both ways).
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