Design By Humans

Design By Humans Return Policy

Welcome to our shipping, tracking, and returns policy page. Please review the below information to find answers to any of your questions regarding our policies.

Shipping Services

Design By Humans provides the below shipping services. Please note not all services are available for each product type and all delivery time frames are estimates. Actual delivery time frames may vary due to weather, service delays, holidays etc.

Free Standard shipping is available for apparel only on orders that have an after-discount subtotal value of $75 or more. Domestic shipping to Hawaii, Alaska, or Puerto Rico or any other location outside the Continental United States may take longer than expected due to their locations.

Domestic Services

• USPS First Class Mail (6-10 business days)
  USPS First Class Mail is the least expensive option for USPS services and has an average delivery window of 6-10 days depending on the final delivery location zip code.
  There is limited tracking with the final delivery made by USPS (United States Postal Service).
  USPS First Class Mail may be selected for orders being shipped to a P.O. Box.
  USPS First Class Mail will take a few more days for locations like Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
  This service is available for APO, DPO and FPO addresses and non-contiguous U.S. states and territories.
  
• USPS Priority Mail (2-4 business days)
  USPS Priority Mail is an expedited option and the average delivery window is 2-4 days depending on the final delivery location zip code.
  There is limited tracking with the final delivery made by USPS (United States Postal Service).
  USPS Priority Mail may be selected for orders being shipped to a P.O. Box.
  USPS Priority Mail will take a few more days for locations like Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
  This service is available for APO, DPO and FPO addresses and non-contiguous U.S. states and territories.
  
• FedEx SmartPost (7-18 business days)
  FedEx SmartPost is the least expensive option and the average delivery window is 2-7 days depending on the final delivery location zip code.
  There is limited tracking with the final delivery made by USPS (United States Postal Service).
  FedEx SmartPost must be selected for orders being shipped to a P.O. Box.
  FedEx SmartPost will take a few more days for locations like Hawaii, Alaska, Puerto Rico or any orders shipped outside the United States.
  This service is available for APO, DPO and FPO addresses and non-contiguous U.S. states and territories.
  
• FedEx Ground/Home Delivery (2-5 business days)
  FedEx Ground/Home Delivery offers full door-to-door tracking. Select this option for faster delivery and up to date tracking.
  This service is offered for Continental United States. Non-Continental United States, U.S. territories, or P.O. boxes are not included.
  
• FedEx Express Saver (3 Business Days)
  FedEx Express Saver is an expedited shipping option that offers full door-to-door tracking.
  FedEx Express Saver is available throughout all states except Alaska and Hawaii.
  FedEx Express Saver will arrive by 4:30PM to a business or 7:00PM to residences.
  This service is not available for P.O. Boxes or APO, DPO and FPO addresses.
  
• FedEx 2Day (2 Business Days)
  FedEx 2Day is an expedited shipping option that offers full door-to-door tracking.
  FedEx 2Day is an available shipping option throughout all 50 states.
  FedEx 2Day will arrive by 4:30PM to a business or 7:00PM to a residence.
  This service is not available for P.O. Boxes or APO, DPO and FPO addresses.
  
• FedEx Priority Overnight (Next Business Day)
  FedEx Priority Overnight is an expedited shipping option that offers full door-to-door tracking.
  FedEx Priority Overnight is an available shipping option throughout all 50 states.
  FedEx Priority Overnight will arrive the next business day by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.
  This service is not available for P.O. Boxes or APO, DPO and FPO addresses.
  

International Services

We ship to over 180 countries annually. Once you have added at least one product to your shopping cart and provided a shipping address, shipping options will be shown.

For shipments outside the U.S., your order may be subject to VAT (Value Added Tax), import duties and taxes, which are levied once your package reaches your country. DBH ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office. Unfortunately, DBH is not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions.

• USPS International Economy (Average Delivery Time: 1-6 Weeks)
  USPS International Economy does not offer tracking services outside of the USA.
  If your order is being shipped outside of the U.S. and you would like door-to-door tracking with the shipment, Design By Humans highly recommends selecting the FedEx International Priority option.
  
• FedEx International Mail (Average Delivery Time: 1-4 Weeks)
  FedEx International Mail does not offer tracking services outside of the USA.
  FedEx International Mail packages are limited to 5.25 pounds or less
  If your order is being shipped outside of the U.S. and you would like door-to-door tracking with the shipment, Design By Humans highly recommends selecting the FedEx International Priority option.
  
• FedEx International Priority (Average Delivery Time: 2-9 business days)
  FedEx International Priority offers full tracking from the moment we ship it to delivery at your door. If you want to be able to track your package as it travels around the world this is the service to select.
  

Design By Humans Apparel

Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within:

• 30 days of purchase for US orders
• 45 days of purchase for US orders during Holiday sales
• 60 days of purchase for all international orders

DBH Collective or Digitally Printed (Printed Just For You) items can be returned for Store Credit only. Full refunds for DBH Collective or Digitally Printed goods will only be provided under the following circumstances:

• Damaged goods from shipping
• Misprinted Goods
• Defective Goods

If you believe your item falls under one of the above reasons please contact service@designbyhumans.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Design By Humans will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.

If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.

We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.

All return shipping charges are the responsibility of the customer unless Design By Humans was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. Design By Humans will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.

All sale items and Tee Grinder Bundles are final and are ineligible for return or exchange.

Design By Humans Phone Cases

All phone cases are Digitally Printed (Printed Just For You) for every order placed. Because every case is personalized just for your phone, cases are ineligible for return or exchange except under the following circumstances:

• Damaged in Transit
• Misprinted
• Defective

If you believe your item falls under one of the above reasons please contact service@designbyhumans.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Design By Humans will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

Design By Humans Artwork

All artwork is Digitally Printed (Printed Just For You) for every order placed. Because every piece of artwork is personalized just for your home, artwork is ineligible for return or exchange except under the following circumstances:

• Damaged in Transit
• Misprinted
• Defective

If you believe your item falls under one of the above reasons please contact service@designbyhumans.com within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons Design By Humans will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

All Artwork must be in the same condition it was received in. Pinholes or any damaged artwork not resulting from transit will not be accepted and refused at the customers cost.

Order Status and Tracking

Guest checkout orders cannot be tracked at this time.

We make it easy for any order placed under a Design By Humans account to be tracked. To track an order that was placed while logged into a Design By Humans account please follow these instructions:

• Click “Profile” in the upper right while logged in
• Click “Orders” on the right side of the profile menu bar
• Click “View” for the order you’re wanting to track
• If shipped and trackable a link will be present at the bottom of the order view page.

Order Status Labels

• New – Order has been received into our system
• Printing – Order is being printed
• On Hold – One of your items is on backorder or we require additional information. Please contact customer service at service@designbyhumans.com with your Order Number
• Processing – Your order has been approved and is currently being assembled
• Shipped – Your order has left our fulfillment centers and is on its way to you!
• Refunded – Your order has been cancelled and/or refunded. Please check your email.

Useful shipping/tracking info:

• All orders have a 3-5 day processing time frame depending on the products in the order
• Shipping time frames are estimates and calculated after order processing
• Only FedEx SmartPost and USPS First Class Mail can deliver to a PO Box.
• If you selected a service such as FedEx International Mail or USPS International Economy that does not offer tracking services there will not be a link in the “View” section of your orders.
• If you did not complete the account creation process before you placed your order, please refer to your order confirmation email for instructions on how to complete your Design By Humans account creation.

What happens if my order is lost?

If you suspect that your order is lost, please contact Customer Service at service@designbyhumans.com for assistance. We will work with the carrier service to the best of our ability, but if you selected a service that does not provide tracking details we may not be able to find out much.

If a package is in fact lost, Design By Humans is not responsible for reimbursing shipping costs or the replacement of the merchandise for any non-trackable order.

For more information visit Design By Humans