Dillards Return Policy

We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:

The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.

Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216

Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect.
  3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)

If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.

If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.

If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.

Dillards SKU UPC Model

30 day return policy

Oct 23, 2017 by L N

30 day return policy is ridiculous.. I didn’t even realize that’s what it was til I looked online to see if I could return an online order in the store. So, because I will be on day 35 from when I placed the order, I’m stuck with it now?!! It took ten days to arrive to my house, so it hasn’t even been in my possession that long. I wasn’t that impressed with their merchandise anyway, so I guess I will be shopping elsewhere.

Return Policy a JOKE

Sep 07, 2017 by Summer

ONLY SELECTED A STAR BECAUSE IT MAKES YOU!! Dillards return policy is a joke. I bought a formal dress to get married in and was told by the sales clerk, if I changed my mind to bring back within 30 days and return it and rebuy it until I was sure. She also said if it was after 90 days I would just get a store credit. Well, I returned it and bought it again twice and then decided I would just exchange it for another I liked better. Tried taking it back yesterday and they said it wasn't in their system but it was already over 90 days they couldn't return or exchange. Funny bc the EXACT dress was hanging on the wall right by the check out! I didn't want my money back, I just wanted to exchange and pay the difference. Dillards return policy is RIDICULOUS!!

Return policy unacceptable

Aug 16, 2017 by Carolanne Kaye

I shop online as well and didn't see the 30 policy until I went to return part of the order that didn't fit. Will not shop with them online or at their store in Minnesota ever again.

Swithching to Nordstroms

Aug 01, 2017 by alldep

A 30 day return policy is a joke. Sometimes very busy people need to shop online because they don't have time to drive 30-40 minutes to a Dillard's store only to find out the store doesn't have what you need. Even a 60 day return with all receipts and tags in tact is not accected!!!!
I am now a Nordstroms online shopper.


Jun 29, 2017 by sid

Not satisfied with return policies. Decided to return products same day once I realized if I took the tags off it was gone.

1.1 5.0 30 30 I ordered a dress on line late Thursday evening and was expecting a Friday or Sat delivery from Maumelle, AR to NLR, AR and am now told that Dillards does not deliver on Saturday e Dillards

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