Dillards Return Policy

We trust you will be satisfied with your Dillard’s purchase. However, should you decide the merchandise is not satisfactory, Dillard’s return policy is stated below:

The merchandise may be mailed back to us, or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. Dillard’s offers a Fed Ex return label you can print from your computer and attach to the return package. No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned.

Address package to:
444 Brick Church Park Drive
Nashville, TN 37207-3216

Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Dillard’s Gift Card, at the customer’s choice, when each of the following conditions has been met:

  1. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item’s product page.
  2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect.
  3. The merchandise must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)

If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.

If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.

If the merchandise being returned was purchased using a Dillard’s Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.

Dillards SKU UPC Model

Disappointing return policy

May 11, 2017 by Laura

I agree 30 days, especially from an upscale retailer, is very disappointing. Dillard's could take a lesson from Nordstrom in this department. Also I was searching for the receipt when I realized it was taped on the box right where I opened it. In hindsight it does say to take that off first but I didn't see that when I received the package and now I anticipate possible problems because of an incomplete receipt - it didn't rip off evenly anyway. It is as if Dillard's wants the receipt to be unnoticed. This will affect future shopping experiences. Because of this return policy Dillard's will not be my first choice.

very unhappy

May 08, 2017 by lucy

but 2 dresses in march to see which one would fit better and ask my sisters for an advise, the lady at the register told me I had 90 days to return it so I thought that was enought time to bring it back, when I did the lady was very rude and said the record on my Id showed that I had return to many Items, which I have never returned any thing. I give a 0 rating

Mar 03, 2017 by J Wilson

I wish I could give 0 stars. Returned a pair of Eileen Fisher leggings that I had bought from clearance rack less than 24 hrs prior. Had snipped the tags when I got them home (not thinking) but had tags and receipt. Clerk told me they were not in their "original" condition as I had cut of the tags. Considering the price, even at clearance, I refused to accept her answer and asked for the manager. FINALLY the manager came and gave me the refund; however, she never acknowledged that I was in the store. Worst customer service EVER. I am a Dillards shopper but I will never enter the Oak Court Mall, Memphis location again!

return date

Feb 26, 2017 by nancy bates

30 days! Really ridiculous! Not going to be coming in for future shopping...ever!

Return policy is the worst

Feb 01, 2017 by Susan

I don't understand how they stay in business with their return policy
Especially when competition like Kohl's are so easy to deal with
i have regretted buying from them the last few times I have gone there . I had sales clerk follow me and then another clerk tried to get my sale from the one who stayed with me. Think they may get a sales commission?
Very stressful encounter between the two clerks.

1.1 5.0 30 30 I ordered a dress on line late Thursday evening and was expecting a Friday or Sat delivery from Maumelle, AR to NLR, AR and am now told that Dillards does not deliver on Saturday e Dillards

Review This Company

Submit your review
* Required Field