DivaDiamonds.net Return Policy
21-Day No Questions Asked Return Policy
DivaDiamonds wants your complete satisfaction. We are confident that your purchase from DivaDiamonds will surpass your expectations. Try on your jewelry and show it to your friends. If you decide to return your purchase, we will happily refund, replace, or exchange unworn or unaltered items in the original state they were received within 21 days from the date of shipment. To correctly return your jewelry, please read all return instructions.
1. Email your order number to Service@DivaDiamonds.net and ask for a return authorization number. This number should be placed on the original sales slip and outside shipping label. We will promptly reply to your email with complete return instructions.
2. Do not write any jewelry related words on the outside of the box or the shipping label, for example, do not write DivaDiamonds.
3. Double box the item and insure for the full value with a signature upon receipt.
Securely package and ship the item with all contents from original shipment. Do not write any jewelry related words on the exterior of the box. For your security, all returns are opened in the presence of two jewelers who verify the contents upon arrival.
Acceptable returns include all items in original shipment condition, certificates, jewelry boxes, free gifts, and all other promotional items. Purchases made with a credit card will be credited to the same card within 10 business days.
DivaDiamonds is not responsible for any loss or damage that occurs during return shipping. Shipping charges, gift cards, gift wrapping, sale items, custom jewelry, designer jewelry such as RKhordipour jewelry and rings in sizes other than ‘stock’ are final sale.
If you have any questions, please contact our customer service department toll free at 1.888.456.DIVA (3482).
For more information visit DivaDiamonds.net
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