dogIDs

100% Satisfaction Guaranteed for Life. Period.

At dogIDs, we work hard to only offer products that are built to last and want you to have the best experience possible with the products you receive from us. Return anything purchased from us at any time if you are not 100% happy with it. Just contact our customer service team if you are ever unhappy with one of our products and we’ll work with you to make it right!

Returns:

Need to return an item? Contact our customer service department and we’ll get you the return authorization information you need to send the product back. Customers are responsible for the cost of shipping the product back to us. Once we receive it, your credit card will be credited the original purchase price, plus sales tax if applicable. We will also email you a credit confirmation email for your records. We do not charge restocking fees for returned items.

Exchanges:

Need a different size or color? Contact us and we’ll send you the exchange instructions. If exchanging due to size, collar must be in new, re-sellable condition. We do not charge restocking fees for product exchanges.

Real, Live Customer Service:

That’s right! Our customer service team is made up of real, live dogIDs product experts that work right here in our office. Whether it’s via email, phone, or chat – rest assured that you are working with a real human that can offer you real, personalized solutions. Contact us at 800-720-8247 or service@dogids.com and see for yourself!

Engraving Guarantee

At dogIDs, we use a high power laser to engrave our tags which actually vaporizes and removes the metal so it is actually engraving instead of marking or laser bonding. This allows us to engrave deeply into the metal with pristine detail and a nice contrasting engrave color…Excellent looks with a true engrave that will NEVER wear off of your dog’s tag. Laser engraved dogIDs tags, collars, and leashes are guaranteed for the life of your pet. If the tag becomes unreadable, contact us to get a replacement. If your order arrives with incorrect engraving and we are at fault, we will also replace the item.

Shipping Information

Our primary delivery methods are US Postal Service, FedEx and UPS. Orders will ship based on their estimated production times, which are listed on the product pages.

Once your order is shipped, you will receive an email notification from us with your tracking information. You can then follow the tracking link in your email to the USPS, FedEx or UPS order tracking web page to check on the status of your shipment.

Please note that orders with multiple items may result in multiple shipments as not all products ship from the same warehouse. If your order is shipped from various warehouses, you will receive email notifications and tracking information for each shipment. You will not be charged extra for multiple shipments.

Oversized

Items with heavy weights or large dimensions are considered oversized. This applies to most beds, dog crates, dog gates and dog doors on dogIDs.com as well as some of the elevated dog bowls. Orders with oversized items in them will be charged the Oversized Flat Rate shipping cost, also included in the table below.

USA Orders:

Standard, Priority and Express shipping options are available for orders from the United States, Puerto Rico and U.S. Virgin Islands as well as APO, FPO, and DPO addresses. The shipping rates for these locations are listed in the table below.

USA Standard: Orders will be delivered to you within 3-6 business days after the shipment date, depending on the production time, vendor inventories and your location.

USA Priority: Orders will be delivered to you within 2-4 business days after the shipment date, depending on the production time, vendor inventories and your location.

USA Express 1-3: Orders will be delivered to you within 1-3 business days after the shipment date, depending on the production time, vendor inventories and your location.