Donna Ida Return Policy
UK orders
Donna Ida offers a FREE shipping service on all full-price purchases to addresses in the UK (excludes sale items). We aim to deliver all orders within 3 working days.
Standard shipping (2-3 working days) for sale items costs £5 (it may take up to 3-5 days for delivery on sale items).
Donna Ida will share your details to our courier service in order to process your delivery. This will allow them to provide you with delivery updates via SMS.
Guaranteed next day delivery
Next Day Delivery costs just £7 for orders before 12pm weekdays (excludes weekends & Bank Holidays). If you order before 12pm on a Friday, you’ll receive your order the following Monday.
Outside the UK
We offer a standard shipping service for countries in the EU or the rest of the world.
EU £15 (1-3 days delivery, it may take up to 3 weeks for some countries)
Rest of the World £25 (3-4 days delivery, it may take up to 3 weeks for some countries)
Please note we are not liable for any customs and duties charges that may apply to your shipment on entry to country. Please also be aware that we are also not liable for any customs and duty charges on an exchange item. We ask that you contact your Customs and Duties office directly if you have any questions.
RETURNS
If you’d like to return your item, we offer Free UK Returns on all full-price purchases just follow the instructions below for a stress-free refund or exchange within 14 days of purchase. Please note Donna Ida are not liable for goods that do not arrive. So please ensure you obtain proof of purchase from your chosen postal or courier.
UK CUSTOMERS – FREE RETURNS
1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return.
2. To request a refund, select how you would like to be credited. This must match the original payment method used. If you prefer a store credit, please fill in the value of credit you would like to be issued.
3. Check the box to agree with our Returns Policy.
4. Cut out the returns address label and attach to the front of your parcel. If your order is being returned via special delivery, please attach the included bar-coded label also. These must be clear and readable on the outside of the parcel.
5. The package must then be taken to the Post Office. Always remember to get a proof of postage receipt.
6. You’ll be notified by email once your return has been received and processed.
INTERNATIONAL CUSTOMERS
If you are outside of the UK, you must make sure you request a Returns Merchandise Authorization (RMA) number within seven days of your order, and return the items within 14 days of receiving your RMA number:
1. Email a copy of your order confirmation to customercare@donnaida.com and request an RMA.
2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details.
3. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
4. Please make sure you declare all items as RETURNED GOODS and address to:
Donna Ida Returns
40 Elizabeth Street,
Belgravia,
London, SW1W 9NZ
United Kingdom
5. You will be notified by email once your return has been received and processed.
6. All delivery charges are paid for by the sender.
RETURNING SALE ITEMS
1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return.
2. To request a refund, select how you would like to be credited. This must match the original payment method used. If you prefer a store credit, please fill in the value of credit you would like to be issued.
3. Check the box to agree with our Returns Policy.
4. Cut out the returns address label and attach to the front of your parcel. You will need to affix appropriate postage to return the box – we recommend that you send your package back via recorded post. Regardless which postal service you should always remember to get a proof of postage receipt.
6. You’ll be notified by email once your return has been received and processed.
7. Please make sure you declare all items as RETURNED GOODS and address to:
Donna Ida Returns
40 Elizabeth Street,
Belgravia,
London, SW1W 9NZ
United Kingdom
8. Once received back your order will be refunded immediately.
RETURNING ITEMS BACK TO A DONNA IDA BOUTIQUE
You are most welcome to return your order back to one of the Donna Ida boutiques for an exchange or refund. If you would like a refund you can drop your order off and a refund will be processed through the website on the same day (please note your card can not be refunded at the boutique your order can only be dropped off there). Please make sure you leave your returns form or a copy of your invoice with the item(s) you are returning. If you would like to exchange items in one of our boutiques, please make sure you bring a copy of your receipt as proof of purchase. You can exchange the item(s) for a different size, colour or style. If there is a price discrepancy the store will issue you a credit note for the value – please note however this credit note may only be redeemed in one of our boutiques, it will not be redeemable online.
For any questions about exchanges or refunds please email customercare@donnaida.com or call us on +44 (0) 20 7792 5811
For more information visit Donna Ida
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