DownEast

DownEast Return PolicyDownEast-Return-Policy

We will return your voicemail or email within 24 hours, excluding weekends and holidays.

Returns:

1. Simply fill out the Return Form included in your order or you may download the form here.
2. If you are unable to include the invoice in your return, please write your name, phone number, email address, and invoice number on the Return Form.
3. Customers are responsible for the shipping cost of returns unless your order was shipped with incorrect or defective merchandise. Ship your return using the method and cost of your choice and convenience.
4. We will process your refund when we receive the returned merchandise.
5. All sales are final on clearance items.
6. No returns or exchanges on swimwear if the hygiene strip has been removed.

Exchanges:

1. Exchanges are treated as returns.
2. You may go to our website and place a new order for the items you would like in exchange. This will ensure the items you want will be in stock and that you will receive them quickly. Then send back the items you would like to exchange and we will treat it as a return.
3. You may also write your exchange preferences on the Return/Exchange form and include it along with the invoice and product that you would like to exchange.
4. Customers are responsible for paying for the shipping charges on their exchange. We will contact you for your billing information once we receive your exchange.

For more information visit DownEast

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