Dune London Return Policy
FOR PURCHASES MADE ONLINE
We are pleased to offer a refund of full priced items within 28 days of receiving your parcel, by either using one of our free returns postal options or by taking the item to one of our standalone stores. Unfortunately, at this time, we cannot accept returns of items at our concessions within John Lewis, House of Fraser, Selfridges, Top Shop or Debenhams.
Discounted and sale items purchased online can also be returned to our warehouse or stores for a refund within 28 days of receipt of the parcel.
This policy does not affect your statutory rights.
HOW TO RETURN TO THE WAREHOUSE
To help ensure efficient processing of returns and exchanges, please ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, please use the original packaging to return the item to us.
Before returning items to our warehouse, please complete the returns paperwork that will arrive with your purchase, detach and include it in your parcel.
All returns should be sent to: Website Returns, The Dune Group, 6-11 Elms Depot, Cambridge Road, Whetstone. LE8 6AB
FREE RETURNS FROM THE UK
Orders delivered to UK addresses can be returned using one of the methods below.
Return using Collect+
Simply attach the Collect+ label to the front of your parcel and take it to one of the 5000 local stores. For more information and to find the nearest Collect+ store visit the website at www.collectplus.co.uk/dune
Return using Royal Mail
A Royal Mail returns label can be downloaded from this link.
Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter. Obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us. There is a limit of 2kg for this service (roughly 3 items in 1 box). If you need further information, please do not hesitate to call Customer Services at +44 (0) 116 284 7800.
Return to store – We are pleased to accept returns of items to UK Standalone Dune stores (excluding our outlet stores). Please take the delivery note supplied with your parcel as a proof of purchase.
The following restrictions apply:
- Orders purchased using Pay Pal cannot be returned to a store
- Items cannot be returned to a concession.
We are able to provide a free returns service for customers returning parcels from:
Ireland, France, Germany, Belgium, Netherlands, Austria, Canada* and the United States of America*.
* a small number of zip codes are excluded, please check with the Customer Service team.
To obtain a free returns label please contact Customer Services on the numbers below with the details of your order:
Ireland: 01 526 9767
France: 01 73 44 32 30
Germany: 069 25 73 77 456
USA: +1 646 568 7745
Other: +00 44 116 284 7800
Please note – parcels can take up to 20 days to be received by our warehouse but will be processed within 3 days of receipt. Funds can then take up to 5 working days to appear in your bank account from the date the parcel arrives in our warehouse.
RETURNING FROM OTHER COUNTRIES
For customers outside of the areas listed above, please return items back to the address found on your returns form. Unfortunately, at this time, we are unable to offer a free returns service for parcels delivered to countries outside of the list above and return postal costs are the responsibility of the customer.
FAQS
I’ve lost my Free Returns Label, what do I do?
You can download the Royal Mail label or generate a new Collect+ label by clicking on the links below, printing and attach to your package:
Can I exchange an item?
Yes, simply fill in the form that comes with your order, stating the size you now require and return in the normal manner.
How long does it take for refunds to be processed?
Returned parcels are delivered to us Monday to Friday and refunds are normally processed within 3 working days once we are in receipt of your returned items. It can then take up to 3 working days for the funds to appear in your credit card or bank account, and between 3 to 10 days to show in your Pay Pal account so do allow up to 14 days from the date you return your parcel for funds to be credited back to your account. Please note during SALE periods, this can take a little longer.
FOR PURCHASES MADE IN STORE
For purchases made in store, we are pleased to offer returns of full priced items to any Dune store within 28 days of purchase along with the original receipt for an exchange or a full refund. Please ensure the items are unworn, unmarked and in the original packaging.
On sale items, we offer an exchange on goods returned within 14 days of purchase. Unfortunately, we are unable to provide a refund for sale items purchased in store at this time.
This policy does not affect your statutory rights.
For more information visit Dune London
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