EntirelyPets Return PolicyEntirelyPets-Return-Policy

Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 800-889-8967 to obtain return authorization before returning any product. Please have your EntirelyPets Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.

The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.

  1. Place an item(s) in your shopping cart by clicking on the “Add to shopping cart” button, which is located below the product description on each product page.
  2. Choose “Check Out” at the bottom of your shopping cart after you are done shopping. You can also choose “Express checkout with Yahoo wallet” but you must register through Yahoo after clicking on this button or provide your Yahoo account login.
    Prior to checking out, you can also click on the Register button (optional) to create a login and password for easy repeat ordering, so you don’t have to re-enter information every time you order.
  3. Complete the checkout process by providing billing and shipping information.
  4. Submit a valid credit card. You can also choose the Check/Money Order payment option but you must write a check payable to EntirelyPets.com and mail it to our address. We will ship your order upon receipt of payment.

34501 7th st., Union City, CA 94587

* To delay a shipment or to place an order with a delayed shipping date, please contact our customer care center at 1-800-889-8967.

Coupon / Promotional Offers
Only one coupon or special offer can be redeemed at any one time. Coupons / promotional offers may not be combined. Coupons are non-transferable and are not redeemable for cash or credit.

See what our customers had to say about EntirelyPets.com in our Customer Testimonials

Cancelled orders Cancellation request for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. We are not responsible for orders that cannot be canceled after an order has been submitted.

*It’s the responsibility of the customer to have prior arrangements made to receive any merchandise shipped by our company. Any merchandise no longer viable due to being unattended in hot or cold temperatures, will not be replaced. Any damages occurring during transit must be notified to us immediately.

For more information visit EntirelyPets

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