ESE Direct

ESE Direct Return PolicyESE-Direct-Return-Policy

We want you to be entirely happy with your purchases, if within 14 Days of delivery you decide the products are not suitable * please contact us (please do not send back without contacting us first).

All we ask is they are returned at your expense, unused and you wrap them securely in the original packaging before returning, as only products returned in ‘as new condition’ can be credited.

Please be aware – In some instances for business to business transactions the manufacturers may make a small restocking charge which might include the outward carriage that we have to pass on to you, and it may take up to 14 days for any refund to be visible in your bank account.

*Excluding Made-to-Order and Specially ordered in products which we are afraid cannot be returned. If in any doubt, please ask.


If you have a damaged product please contact us as soon as you can on 01603 598779 or email and we will get straight onto it. If you can send a picture of the damage as well it would be really helpful and speed up the process.

Please do not use the eKomi independent feedback to report damaged items, as it can take up to 4 working days for us to receive your feedback, which will prevent us from dealing with your issue promptly.


We are primarily a Business to Business supplier, for all business transactions The Sale of Goods Act 1979 applies.

For Consumers purchasing for home use with delivery to your home address, The Consumer Protection (Distance Selling) Regulations will also apply. In the future, should you wish to cancel your order please complete and return our Cancellation form.

All products carry a minimum 12 month Warranty, some have up to 10 year Warranties and some now even have Lifetime Warranty.

At the end of the day we will always do what we can to help, even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us.

For more information visit ESE Direct

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