Fila Return Policy
Return Instructions
To return your item within 30 days of purchase please scroll down to this bottom of the page and click on Check Order Status. Here you can type in your email address, order number and billing zip code and click Check Status. Next hit Create and Print a Return Shipping Label. A new tab will appear with your return label. Please print the label and tape to your package. Be sure any original labels are covered or removed. It’s is helpful to include a copy of your packing slip for the convenience of our returns department. Once your package is prepared, you can take it to your local FedEx or Kinko’s location. To find the nearest location in your area, please visit FedEx.com.
All returns are shipped using ground service and could take up to 7 business days to arrive at our warehouse. Once the package has been received, it will take between 7-14 business days to process at our warehouse.
Return Policy and Procedure
If the products you purchase from fila.com don’t meet your expectations, you may return them up to thirty (30) days later for credit. PLEASE NOTE: FROM THE DAY YOU RETURN YOUR ITEM(S) TO THE DAY WE PROCESS THE ITEMS FOR REFUND, PLEASE ALLOW THREE WEEKS.
Simple Returns
- Go to www.fila.com. In the lower right hand corner of the page is the ‘Check Order Status’ section. Please click on these words.
- In the ‘Check Order’ section, please enter your email, order number and your billing zip code. The order number can be found in the upper right hand corner of your packing list between the ‘Order Date’ and the ‘Delivery Method’.
- A screen will appear with your items from this order. Please click on ‘Create and Print a Return Label’.
- A Google Docs page will appear on your screen with your return label. In the upper left hand corner, you will see the word ‘File’. Please click on this word.
- Hit ‘Print’. A label will print that you need to affix to your box.
- Using the packing list and the return codes that came with your items, write the Return Code next to the item(s) you wish to return.
- Box up the items you wish to return, write your shipment number on the front of the box (the shipment number is on your packing list in the lower left hand corner under the bar code and enclose the packing list.
- Be sure to remove all existing labels and thoroughly cross out all bar codes on the outside of the box.
- Please go to any Fed Ex Kinko’s drop location with your box. For a list of locations near you, please go to www.fedex.com.Simple ExchangesAll you need to do is return the product you don’t want using the returns process outlined above, and then purchase the replacement product anytime at fila.com. When we receive and process your return, we’ll credit you back for the original purchase.
Return Policy
We offer a 30 day return policy on any unworn products. You will receive a full refund, minus a flat $8.00 handling fee; Fila will cover all return shipping costs within the allotted time period. Please allow 21 business days for your refund to be processed. EFFECTIVE JULY 26, 2012, any full priced items or items indicated with the words ‘Sale’ in red may be returned if they are unused, unworn product.
Handling fees are subject to tax in the state of Maryland
PLEASE NOTE: any product(s) marked ‘Final Sale’ are not available for refunds, returns or exchanges.