Flightstore

Flightstore Return PolicyFlightstore-Return-Policy

Unwanted items returned for a refund.
Flightstore will accept any product back that is unused and in their original packaging up to 28 days after purchase. You are free to inspect the goods to make sure they meet with your requirements but products cannot be “Tried first” and then sent back as unwanted.

If a product is returned to us as unwanted but is not in 100% resaleable condition then the customer will be returned the product at our cost on such occasions

This does NOT include DVD’s or Software which cannot be returned for a refund when the seal has been broken. All DVD’s & Software are also shrink wrapped. Removing this wrap is acceptance of the product.

Please note: When returning goods to us it is the customer’s duty to ensure the goods are sent on an insured service. Flightstore are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.

Faulty items
Faulty goods will be replaced immediately if within 28 days of purchase and after that period, but still within the manufacturer’s warranty, replaced or repaired at our discretion. All products purchased from Flightstore Pilot Shop are guaranteed for a minimum of 12 months where no manufacturer’s warranties apply.

Faulty goods can only be replaced with the same product.

If a product is assessed as being damaged by the customer Flightstore will first approach the manufacturer to get permission to replace or repair the product under warranty. This does not affect your statutory rights.

Please return faulty goods to
Flightstore, 14 Leeds Road Mirfield West Yorkshire WF14 0ET

Please note: DVD’s and Computer Software that have been opened cannot be returned for a refund. If the product is found to be working then we will return the item to you at your cost. If the item is faulty we will send you an exact replacement at our cost.

Please contact Technical support before returning faulty DVD’s and Software as we may be able to help.

For more information visit Flightstore

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