Function 18 Return Policy
Extended Christmas returns
Orders placed between 1st November and Christmas Day can be returned for exchange or credit note up until the 10th Jan 2014. This does not effect your statutory rights.
Rules of returns
When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned.
Product exchange
If you are looking to replace an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund, having completed section A on the back of your invoice.
Due to the fast-moving nature of our product range, we cannot administer exchanges on any products purchased from Function18.com.
This procedure has been put in place to benefit you the customer, ensuring that we turn around your required garments as soon as possible.
Return your order by post
Please repackage the products you wish to return and include your original invoice, having taken a copy for your own records and completed the returns section on the back. Then take the parcel to your nearest Post Office. Please note that you are responsible for the goods until they are returned safely to us, therefore, we recommend that you send the goods by the “Recorded Delivery” service or some other form of insured postage.
Please send completed returns to:
Function18 Returns Dept,
Units 1&2 Victoria Forge,
Victoria Street,
Windermere,
Cumbria,
LA23 1AD.
Please be aware that the cost of returning any unsuitable goods is your responsibility. Whilst we offer a free delivery service to our UK customers we do not offer a free returns service. If you are unsure of the cost of returning your goods or have any questions about the return of unsuitable items then please do not hesitate to contact customer services at info@function18.com or by calling +44 (0)1254 915664.
Returning faulty goods
If your goods are faulty please follow the returns procedure in the previous section and we will supply replacement goods, a credit note or a full refund of the purchase price. These options depend on the length of time passed from when you made your purchase. Function18.com will also refund the cost of returning the faulty item (please include a copy of your postage receipt as statement of the return cost).
‘Faulty’ means that the item has a manufacturing fault or hidden defect, which was present at the time of delivery. An item is not faulty if it has become damaged or faulty because of wear and tear, misuse, or accidental damage. Please note that Function18.com checks the quality and workmanship of goods prior to dispatch.
If you would like to enquire about an item you believe to be faulty or you have any other questions about a return, please contactinfo@function18.com.
For more information visit Function 18
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