Gadget Grotto Return Policy
30 Day Money Back Guarantee
We want you to be completely happy with your purchase. In the event that you are unhappy with any goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.
Should you wish to return an item, please send it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact.
We regret that any items received that are not in a sellable condition will be returned to you. All returns will be inspected and a refund for the product(s) processed within 7 days of receipt of the parcel at our warehouse.
This guarantee is in addition to your statutory Cancellation Rights under the Distance Selling Regulations Act 2000. Under these Regulations, you are entitled to cancel a contract within 14 days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price and delivery charge. Returned items must be unused, with all components and in their original packaging. To advise us that you wish to return an item under these Regulations please contact us via the contact us page or use the model cancellation form.
A £3.99 return delivery charge will be deducted from your refund.
Procedure
- Please complete the return form in your parcel.
- Enclose the form inside your parcel, package the item carefully to avoid damage during transit and affix the pre-printed Collect+ label on your parcel.
- Visit www.collectplus.co.uk/storefinder and find your nearest Collect+ store. Take the parcel to your chosen local outlet.
- Once we receive your parcel, we will process your refund within 7 days.
We cannot be held responsible for goods in transit back to us. All returned items must be sent back to us using the Collect+ service from UK mainland addresses, or the alternative service indicated on your dispatch note.
If your order is more than 30 days old, you have received an incorrect, damaged or faulty item, please contact customer services immediately via the contact us page on our website.
Extended Christmas Returns
Over the Christmas period we are offering an extended returns policy as we know many items are being given as gifts. For orders placed on or after 1st November 2014 our extended refund period runs through until the 11th January 2015. All other returns and refund conditions still apply.
Collect+
Collect+ is a convenient way to return parcels via local shops trusted by thousands of busy people every day. There are over 5200 Collect+ stores throughout the UK and most are open from early in the morning until late, 7 days a week.
If you have mislaid your dispatch note, please email customer services via our contact us page and we will provide a replacement Collect+ label.
Faulty Items
Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault please contact customer services via our contact us page. Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions.
Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed, inclusive of postage costs.
For more information visit Gadget Grotto
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