There are two types of return ‘Faulty, Damaged or Incorrect’ and ‘Unwanted’, simply decide which is the relevant type in your case, and see below for details of how to return your item. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods or goods ordered in error. We will refund the returns postage for faulty, damaged or incorrect items.

To help you to return an item, we have developed some simple and easy to follow guidelines, please check the relevant ‘return type’  below for return instructions.

For specific rules regarding refunds of delivery charges, return shipping, gift wrapping and other services, please see our full Returns & Refunds Policy.

Faulty, Damaged or Incorrect

If the item you received is faulty, damaged or incorrect please use the form below to contact our Customer Support team within 30 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

As you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, or scan and email it to us, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible. Please complete the form below to request a Returns Reference. We will respond shortly.



If you are not completely satisfied with your purchase, simply return the item or items to us in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc) within 30 days of receipt. Goods that include software must be returned with the software unopened.

We will not refund the delivery charge or any services in connection with your order, e.g. gift wrapping. You are responsible for the cost of returning the item to us. Under Distance Selling Regulations you have the right to cancel your order up to seven days after the date of delivery. Under these circumstances we will refund the applicable delivery charge. More info on Distance Selling Regulations.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please contact our Customer Services team on 0845 643 1082, or by email at customerservices@geniegadgets.comto obtain a Returns Reference Number. Click here to download the returns form, print it out and fill it in as completely as possible. If you do not have a printer, please include ALL of the following details in your package otherwise we may not be able to process your refund.

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