Gilt City

Gilt City Return PolicyGilt-City-Return-Policy

Gilt accepts returns on apparel, footwear, hats, scarves, ties, and belts unless otherwise stated on the product detail page. From time to time, some of these items will be final sale, as specified on the detail page of the specific item. Exceptions may apply.

Gilt offers two return options:
(1) Gilt store credit with free return charge or (2) A refund in the original form of payment minus a return charge that covers the return shipping and the restocking costs for the entire shipment. For return shipments valued under $100, the return charge fee is $9.95. For return shipments valued $100 or more, the return charge fee is $14.95.

Eligible item(s) must be returned within 21 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes.

If you request a refund in the original form of payment and used any Gilt store credits to purchase such item, those Gilt store credits will be reinstated in lieu receiving a refund for that portion of the purchase. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must contact our Customer Support and you will receive your refund in Gilt credit.

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting our Customer Support.

To initiate a return, please follow our return procedure located at .

For more information visit Gilt City


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