Hanky Panky Return Policy
EASY RETURNS:
For your convenience, a prepaid, preaddressed return UPS shipping label has been included in your package for a hassle-free return/exchange. A $6.00 shipping charge will be deducted from your refund or credit if you choose to use this UPS shipping label for your return ($14.00 if from AK or HI).FREE EXCHANGES:
Exchanges are free! Simply use the prepaid, preaddressed return UPS shipping label included in your package. Be sure to complete the exchange form that came with your order.
To ensure proper delivery please send your package to the below address using a traceable method:
Hanky Panky Ltd.
184-10 Jamaica Ave., 4th Floor
Hollis, NY 11423
Attn: E-Commerce Return Dept.
Once your package has been received and processed we will notify you via e-mail of your refund. Initial and return shipping fees are non-refundable. If an item being returned after 30 days is now on sale, your account will be credited the sale price. If the item(s) is returned 30+ days of receipt, your refund will be in the form of a HankyPanky.com E-Gift Card.
-Please note that it takes 3 to 5 days for us to process a return or exchange upon receipt at the warehouse. Any merchandise returned to us that does not match what was shipped to you will not be returned to you, but rather donated or discarded.
Gilt Returns & Exchanges
No returns on orders place using Gilt vouchers; orders valid for exchanges only, up to 30 days from purchase
o Personalized itemso Rolled Items that have been unrolled
o Multi-packs that have been opened
o Eau de Parfum that has been openedo Lingerie Washo Sale itemso E-Gift Cardso Worn or laundered garments/garments with hangtags removed (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)
For more information visit Hanky Panky
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