Heart Rate Monitors USA Return Policy
This option allows you to easily print your own prepaid UPS shipping label for a return/exchange. There is an $8.95 flat shipping fee per package, which will be deducted from your return/exchange. Any balance due will be charged to the original credit card used for purchase.
*Please note*
If you have a defective product, please contact our customer service department for authorization by phone at 1-800-403-8285 or email sales@hrmusainc.com prior to using this prepaid shipping label. Otherwise, you will be responsible for the $8.95 shipping fee.
RETURNING OR EXCHANGING NEW-UNOPENED WITHIN 30 DAYS of delivery (NO RMA Needed):
You may return any NEW-UNOPENED items purchased from HRM USA, Inc (DBA. www.HeartRateMonitorsUSA.com or www.PedometersUSA.com or www.HeartRateMonitors.com or www.Free2DayShipping.com) within 30 days from the delivery date. Items must be returned at buyer’s expense.
We will only pay the return shipping costs if the return is a result of our error or manufacturer defect.
NEW-UNOPENED product returns will be eligible for refund, less a 10% restocking fee (Min Charge $2.95/Max Charge $24.95).
MANUFACTURER DEFECTS
Products are warranted solely by the manufacturer. The complete warranty information is included with the product and is subject to the conditions set forth by the manufacturer. In many cases the manufacturer will handle the replacement of the product and cover the postage expenses both ways. In the case the defective product is not handled by the manufacturer in a timely and effective way , please contact us at 800-403-8285 for assistance.
Items which are D.O.A or defective must be reported within 3 business days of receipt, and we will issue a pick up label for exchange of the exact product only if you are unable to resolve with the manufacturer. Please note, We will not pick up a defective item for credit.
RETURNING OPENED or USED WITHIN 30 DAYS of delivery:
Most* OPENED or USED returned within 30 days from the delivery date will be assessed a 10% restocking fee (Min Charge $2.95/Max Charge $24.95).
OPENED or USED is considered any item that is not in it’s original condition when shipped. Any item that is returned damaged (non-manufacturer defect), missing parts, or missing packaging may not be eligible for refund. All returns are subject to inspection and we will not guarantee credit will be given if the items are not returned in NEW, ORIGINAL FACTORY CONDITION. We reserve the right to refuse, or deny, credit for any such items.
*Please see the exceptions below.
PRODUCTS NOT ELIGIBLE FOR RETURN ONCE OPENED OR USED:
Heating Pads
Suunto Watches, Heart Rate Monitors, and Accessories
Powerlung
Sprigs products
RealXGear products
Level Terrain products
Nutritional products
Body Fat Calipers
Breathalyzers
Heart Bras
Transmitter straps
Sneakers
Resistance Bands
Hydration Packs and All Water Bottles (once Safety Seal has been removed or filled with fluid)
Special Orders
Custom Imprinted Orders
PACKAGES REFUSED:
Packages Refused or Undeliverable will be assessed the Actual Shipping Fees incurred by the carrier for both delivery and return from your return credit.
RETURN PROCESSING TIME:
Returns are processed during normal business hours Monday-Friday.
Please allow 10-14 business days from our receipt of your package for processing.
NOTE: Please pack your return carefully and do not tape or write anything on the item or the item’s manufacturer packaging.
Please ship your returned item PLUS a copy of your packing slip/invoice, and reason for return to:
HRM USA, Inc
1044 Pulinski Rd
Warminster PA 18974
Attn: Returns Dept.
MANUFACTURER’S PHONE NUMBERS FOR SUPPORT / SERVICE – CLICK HERE
For any additional questions, please call us at 800-403-8285 (option 1) between 9 am and 6 pm EST, Monday through Friday
For more information visit Heart Rate Monitors USA
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