Height Goddess

Height Goddess Return PolicyHeight-Goddess-Return-Policy

SHIPPING 

For domestic (US) orders, we offer a flat rate of $12 for Ground shipping and $50 for Overnight. Flat rate shipping means that you can purchase as many items as you’d like, with no additional shipping costs.

*Free Shipping promotions are only valid for shipping addresses in the United States.

Our shipping options and estimated delivery times are below: 

Destination Service Cost Transit time
  Ground $12 3-5 Business Days
 United States
  Overnight $50 Next Business Day
Canada

Australia

International Priority

International Priority

$25

$45

6-10 Business Days

6-10 Business Days

Rest of the World International Shipping via Bongo International via Bongo International

Please note: Overnight orders must be placed by 2pm CST in order to receive by the next business day.

International Orders: Local authorities may charge import duty, any duties and/or taxes imposed by your country are sole responsibility of the purchaser. Before your order can be delivered your customs authority will contact you if duty is payable. For specific charges please contact your local customs authority.

As always, if you have any questions please email us at customerservice@heightgoddess.com or call us at 214.960.4619

Expanded International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

 

RETURNS

(Returns, Refunds and Exchanges)

 

How do I return an item?

Returns & Exchanges Policy – U.S. Customers Only

The Return and Exchange Policy described below applies only to online purchases made through www.heightgoddess.com

We want your experience at HEIGHT GODDESS to be one of a kind, filled with gorgeous items and excellent service! We hope you love each item you’ve ordered. If something is not right, let us know we’re here to help. We will accept returns and exchanges within 14 days of receipt of your package. When you receive your order, check items for fit and accuracy. HEIGHT GODDESS cannot accept returns with visible wear and tear. Merchandise must be unwashed, unworn, undamaged and tags must be attached for exchange, store credit or refund. Please Note: Shipping and handling charges are not refundable.

Refunds are not issued on FINAL SALE merchandise and on orders placed using a coupon code which specified orders placed using this code could be returned for exchange or store credit only.

Refund Processing:

We will process your return in the order it is received and all refunds are issued within 10 business days of receipt. Please keep in mind the time it takes the package to reach us. In addition, banks often take one to two billing periods before refunds appear on your credit card statement. Your refund will be credited back to the same card used to make the original purchase.

How to Ship Your Return & Exchange:

Please be aware, returned packages remain your responsibility until they reach us always use a traceable form of shipping, for example UPS, Federal Express or USPS Priority Mail. Please return the packaging slip with your return/exchange. We value your business and would like your feedback for the reason of the return/exchange. Please write the reason on the packaging slip. You may contact us via email customerservice@heightgoddess.com or by calling 214.960.4619.

Returns & Exchanges should be shipped to:

HEIGHT GODDESS Returns & Exchanges – IBS Fulfillment
1605 Crescent Circle
Suite 180
Carrollton, TX 75006

For more information visit Height Goddess

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