Hobbycraft

Hobbycraft Return PolicyHobbycraft-Return-Policy

Delivery

You will get free standard UK delivery on orders of £30 or more. We charge £3.50 for standard delivery on orders under £30.

Delivery Options and Cost

  • Your order will be sent by Royal Mail or UK Mail.
  • You can choose how soon you would like your order to arrive at the basket with the options of standard, next day and click and collect.

 

Free Click and Collect

Any order placed by Click and collect at Hobbycraft online can be collected from your nearest store for FREE.

  • Click and collect is free for orders over £10 or more.
  • Simply choose this option at the basket page and then tell us what store you would like to collect from.
  • Order before 12pm and your order should arrive to your chosen store in three to five working days.
  • You will get an email from the store to tell you when to collect it.
  • Please be patient and wait for confirmation email before collecting your order. We don’t want you tobe disappointed!
  • We do not currently have the option for click and collect for orders under £10.

 

Standard delivery

Any order placed by Standard delivery should arrive in three to five working days.

(This does not include any Bank holidays)

  • Orders under £30 will be charged £3.50
  • Products placed in the basket that are over £30 will automatically be qualified for Free delivery.
  • Any amendments to quantity in the basket free delivery option will need to be manually selected.
  • Order placed before 3pm will be despatched the next day.
  • You will receive an email or text message once your order is despatched.
  • Our couriers need your signature on delivery, so keep your eyes peeled!
  • An email or text message will be sent the morning of delivery.
  • In the event of a bank holiday Friday or Monday: A standard delivery order placed on Thursday before 3pm will arrive the following Thursday at the earliest and Monday at the latest.

 

Next Day Delivery

  • Next day delivery costs £5.95.
  • Please place your order before 3pm for delivery on the next working day.
  • Any amendments to quantity in the basket free delivery option will need to be manually selected.
  • That does not include bank holidays or the weekend.
  • Next day orders placed at the weekend will be processed on the following working day.
  • You will receive an email or text message once your order is despatched.
  • An email or text message will be sent the morning of delivery.
  • In the event of a bank holiday Friday or Monday: Next day orders placed on Thursday before 3pm will arrive Tuesday.

Delayed Orders

Please call our Customer Services team if your order has not arrived within 28 days with the order reference number from your confirmation email.

Contact our Customer Services Team on0330 026 1400 from Monday to Friday, between 9am and 5pm. Or email the Customer Services Team.

Delivery countries

We do not offer international delivery. We deliver standard delivery to :

  • United Kingdom
  • Northern Ireland
  • Isle of Man
  • Scottish Highlands
  • Scottish Lowlands Islands

We do not deliver to :

  • UK Post Office (PO) Boxes
  • The Channel Islands
  • International addresses

Our Returns Policy and your Right to Cancel

Cancelling an Order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.

  • To add products to your order, please place a new order for these items.
  • To change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0330 026 1400 between 9am and 8pm on weekdays. Please be ready to quote your order number and order date.
  • If your order has already been despatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products, or return them to a Hobbycraft store.

Returns

If you’re not 100% satisfied with your purchase, you can return your order by post or to one of our stores for a full refund or exchange within 14 days of receiving the item. Returns by post are FREE.

Refunds

FREE Returns by post

We don’t believe that you should have to pay for return postage. Your order package will have a freepost returns slip. Please use this to return your item(s) to us.

Three Easy Steps to Return Your Order by Post

  1. Fill out the return slip in your parcel and include it with your delivery note and product;
  2. download the Prepaid Royal Mail Returns Label (a copy is also included in your order parcel); and
  3. get a certificate of postage from the Post Office.

Large or Heavy Items

If your item is over 600 milimetres or over 10 kilograms, please call our Customer Services Team on 0845 051 6599 and we’ll arrange for your return(s) to be collected. This is free too!

Our Refund Policy runs alongside your rights under the Distance Selling Regulations.

Some goods cannot be returned by post because of legal restrictions. They include :

  • DVDs if you’ve broken the seal on the wrapping.
  • Perishable and other items that deteriorate fast.

Please also :

  • Package your return up securely.
  • Take reasonable care of the goods and not use them.
  • Send your return to us as soon as you can after your order is cancelled.
  • Send the original packaging where possible.
  • Let us know if you would like a refund or a replacement.

If you would like a refund, once we have recieved your return we will process your refund and a credit will be applied to the original payment method within ten working days.

If you have paid with by PayPal, please follow the ‘Returns by post’ process below.

Returns to store

It’s easy! Just take your delivery note and the product you want to return to any Hobbycraft store and tell the store colleague that you bought it online. Make sure you also take the payment card you bought the order with.

Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Where to send your return

eCommerce returns
Hobbycraft DC
E-Commerce Door A
Parkway
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

Not what you were looking for?

Try our :

Battery Recycling

Under the Waste Battery Regulations, Hobbycraft are offering a take back scheme for all portable waste batteries. You can return your waste batteries to our stores in person only, please do not post and at the till point we have a recycle box for these. Alternatively, you can find yourlocal waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.

For more information visit Hobbycraft

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