HockeyMonkey.com Return Policy
Standard Return Policy: We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 90 days from the original date of purchase. Items that are returned within 30 days of purchase, will not incur a restocking fee. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. If you purchase multiple sizes of the same product (i.e. skates in 6.5D, 7.0D & 7.5D) and choose to return some, but not all products, you will be responsible for a 10% restocking fee even if it is returned within 30 days of purchase. Other restrictions may apply.
To help maintain our 100% customer satisfaction guarantee, most merchandise purchased from HockeyMonkey.com® may be returned within 90 days for a partial refund (purchase price minus 10% restocking fee). Products returned within 30 days of purchase, will not incur a restocking fee. All product returns require a Return Authorization Number. Items purchased from HockeyMonkey.com are not eligible for returns or exchanges at our retail locations. Items purchased from a MonkeySports SuperStore may only be returned or exchanged at a MonkeySports SuperStore. The return policy for our MonkeySports SuperStores differs from our website, please contact the nearest MonkeySports SuperStore for additional details.
Limited Return Policy: Items that are purchased under our Limited Return Policy may be returned for store credit within 14 days of delivery. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Other restrictions may apply.
Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:
– Sharpened or Baked Skates – Do not sharpen or bake skates until you are certain they fit correctly
– Jocks & Undergarments – Due to the personal nature of the product
– Mouthguards – Due to hygenic reasons
– Special Orders, Custom Orders, Team Orders or other Special Accommodations
– Customized Products – This includes jerseys with personalization
– Blemished Products
– Mystery Products
– Daily Deal Products (price ending in $XX.97)
Most manufacturers provide warranty services for defective products, directly. For a reference guide on manufacturer’s warranty information with links and phone numbers regarding composite sticks & shafts please visit our Composite Stick Warranty Guide. For warranty information on other types of equipment, please visit our Equipment Warranty Guide.
For more information visit HockeyMonkey.com
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