The Home Depot

Return Policy

The Home Depot: Returns Made Easy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Returns for items purchased on Homedepot.com:
Online Return Policy Basics
– For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide (Including all The Home Depot retail stores and The Floor Store locations).

– Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging. Live goods and items that use flammable liquids or gases must be returned to one of our stores. Please see the complete list of details and exceptions below.

– All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call an Online Customer Care Specialist at 1-800-430-3376 seven days a week 6 a.m. – 2 a.m. ET (closed Christmas Day) to report damages and obtain a return authorization number.

– A copy of the packing slip or the customer receipt must accompany all returns.

– A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse. Credit can be given in the form of a The Home Depot Gift Card upon request. Please call 1-800-430-3376 to request a credit via gift card.
Online Return Policy and Product Exceptions

Return Policy Exceptions:
Damaged Items and Shortage Claims: Any damaged or missing items must be reported within 30 days of delivery by calling 1-800-430-3376.

Returning Products Containing Hazardous Materials Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store.

Holiday Décor:Holiday Décor items must be returned within 30 days of delivery. Any product damage and/or defects must be reported within 30 days of delivery.

Holiday Trees and Wreaths:Plants and live goods, including cut flowers, holiday trees, wreaths and garland are non-returnable and non-refundable. Please call 1-800-430-3376 within 3 days of delivery to report damaged or dead plants and/or live goods and we will promptly ship a replacement at no charge.

Air Conditioners & Generators:Returns must be sent back within 30 days of delivery. Any product damage or defects must be reported within 30 days of delivery. Whole house generators or stationary generators are non-returnable and non-refundable.

Gift Cards:The Home Depot Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account nor Tool Rental deposits.

Furniture:Furniture must be returned within 30 days of delivery. Any product damage or defects must be reported within 30 days of delivery.

Major Appliances:Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. After 48 hours, any product issues must be handled through your local The Home Depot store Special Services Desk. Be sure to bring a copy of your sales receipt with you.

Plants & Live Goods:Plants and live goods, including cut flowers, holiday trees, wreaths and garland are non-returnable and non-refundable. Please call 1-800-430-3376 within 3 days of delivery to report damaged or dead plants and/or live goods and we will promptly ship a replacement at no charge.

Tractors:John Deere tractors will be repaired under manufacturer’s warranty, please contact homedepot.com Online Customer Care Team at 1-800-435-4654 for further information between 6 a.m. – 2 a.m. ET, seven days a week (closed Christmas Day). All other lawn tractors and mowers will be repaired through a service contractor at a local The Home Depot store. Please contact a manager at your local store for more information.

Wallpaper & Flooring Samples:Wallpaper & flooring samples are not returnable. If you feel you have received an incorrect sample however, please call 1-800-430-3376 for a replacement.

Custom Products:
Custom made products such as paint samples and custom cut blinds are not returnable. If you feel you have received an incorrect sample, please call 1-800-430-3376 for a replacement.

Returns for items purchased at a The Home Depot Store:

Our Store Return Policy Basics

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.
Return and Product Exceptions
– Purchases made with store credit, gift certificates and Gift Cards will be refunded as store credit. Store credits cannot be used to purchase Gift Cards.

– Gasoline-powered equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer’s expense, unless covered under warranty.

– Special order returns are subject to 15% restocking fee. Cancellations may be subject to 15% restocking fee. See Special Services Desk at your local store for details.

– Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail check. Checks are mailed from The Home Depot’s Store Support Center in Atlanta, GA.

– Receipts for purchases made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.

– The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.

– Items purchased at The Home Depot U.S., The Home Depot Canada or The Home Depot Mexico may not be returned across borders.

– Returns of merchandise after 90 days in Massachusetts and Connecticut, and after 120 days in Rhode Island from the date of original purchase with a receipt: Sales tax will NOT be refunded. Customers will be issued credit for the purchase price of the item(s) only. NOTE: Even exchanges of merchandise are not affected by this rule.

– Customer Agreement purchases must be returned to the same store location where originally purchased.

– Sorry, Returns Not Available on the Following Products: Custom made products and custom tinted paint, utility trailers, Gift Cards, Gift Certificates and Store Credits.

For more information visit Home Depot

The Home Depot SKU UPC Model

Hope they go bankrupt

Mar 09, 2018 by NoLongerAcustomer

As the last reviewer mentioned home depot is getting worse all the time and has changed tbeir return policy to no longer accept returns for store credit. As a contractor I rack up huge piles of receipts, never had a problem returning the left over stuff for store credit, they have now changed it to receipt with id only which sucks big time, Im not going to dig through hundreds of receipts to return a few items when Im there to buy more stuff for the next project anyway. It was one of the main reasons I shopped there and tolerated the worse than walmart customer service.
After spending 100's of thousands of dollars there in tbe last 20 years I went in yesterday to exchange some extra plumbing fittings like I have dozens of times without a receipt only to have it denied with no explanation from the 20 year old ex mcdonalds employee. Gave me a receipt to call a number, wtf? So I call it and they can't tell me anything either, rep didnt know why, when they changed the policy or even that you used to be able to return items without receipts. After talking to 2 people at home depot and a service rep on the phone nobody knew a damn thing.


Return Policy Fail

Sep 13, 2017 by Julie

Home Depot recently changed their return policy and now requires ID even with a receipt. This will attach the credit to a particular person which becomes a particular pain in the ass when we pass the credit around the family for work on multiple homes. So now we have to drag that particular person along in order to use the credit.


This will be Depot's demise...

Mar 30, 2017 by Dave

I've been a remodeling contractor for 24 years and watched Depot grow from the start. #1 reason they've become so huge is their return policy. When you go on a repair or retro-fit job, there's no way to precisely anticipate every single fitting, stud, tube of caulk, etc. you'll need. At Depot, thats never been a problem. Grab an extra valve, couple extra studs, whatever. When the jobs done, you head to the returns desk with a bag of misc. items and get a store credit. Because by that time you have a stack of receipts on your desk at home (not in your wallet). Ask any contractor, we all do it and it is exactly why so many of us started shopping there. Now they're changing all that. First question is "Do you have your reciept?", my answer has always been "No, a store credit is fine." Chances are I'm there to buy more stuff anyway. I'm a small company, but still spend 30k a year on my pro account..thats alot of reciepts at $50-$100 per visit, and no I don't keep them all in my truck. What Depot's bean-counters are missing, is this is what made them and it's exactly whats going to break them. Contractors I know are starting to take their business back to the supply houses and lumber yards. Good for them! Most Depot employees seem to have bad attitudes, returns are starting to be a pain, and the item quality keeps getting worse. I've re-opened my Carter Lumber account for those reasons, and hear the same from many contractors. Forget what made you great and you're on your way out. Way to go Depot!


No Refund for Purchased Product Left Behind

Mar 26, 2017 by Cynthia

We arrived at HD to pick up 2 special order cherry/leaded glass interior doors. There was a very small splintered edge of the door frame that we thought we could cover with reveal trim, so we decided to accept them and work with it. In the process of shrink-wrapping and loading, we leaned 2 pieces of 10' long PVC pipe against the store wall at the loading area. When we arrived home and unloaded the doors, we realized that we'd forgotten to load the PVC. Since we live 35+ miles away, I called, described what it was and where they could find it (they found it) and asked for a refund to my card. I have my receipt, but was told it was not possible, since they could not confirm my ID. What is the probability that this exact event would happen more than once in 1 store in 1 day? It isn't much money, but it IS the abuse of the principle of honesty and integrity that I resent. Enjoy the $6 and change HD, because you CAN!


Samsung appliances return

Feb 04, 2017 by Linda Booth

ITEMS NOT WORKING. HAVE NEW KITCHEN APPLIANCES THAT ARE NOT WORKING. HOME DEPOT WON'T DO A THING - SAY CALL SAMSUNG. SAMSUNG SAYS WE HAVE TO DEAL WITH 620 APPLIANCE - THE ONLY - I REPEAT ONLY - WARRANTY REPAIR COMPANY IN THE WHOLE DAMN STATE OF NEW MEXICO. 620 APPLIANCE IS RUDE AND ALREADY SAYING IT WILL BE WEEKS BEFORE THEY CAN REPAIR OUR APPLIANCES. HAVE DISPUTED APPLIANCE PURCHASE WITH HOME DEPOT CREDIT (CITIBANK) TO BE REFUNDED OR REPLACED. SAMSUNG DOESN'T GIVE A CRAP, HOME DEPOT DOESN'T GIVE A CRAP. I THINK THEY ARE CRAP. AT LEAST WE HAVE CITIBANK BEHIND US. SAMSUNG, HOPE TRUMP BANS YOU, I'M SO DISGUSTED WITH THE WHOLE LACK OF CUSTOMER SERVICE FROM HOME DEPOT AND SAMSUNG I CAN'T EVEN THINK OF THE WORDS TO EXPRESS MYSELF. WILL FILE A SMALL CLAIMS COURT CLAIM, AND GO TO BBB AS WELL. HOME DEPOT, YOU SHOULD BE ASHAMED OF YOURSELF FOR SELLING SUCH JUNK. SHAME ON YOU. HAD TO SELECT A STAR TO POST THIS. SHOULD HAVE -100 STARS.


1.3 5.0 37 37 Partial online homedepot.com purchase was made with gift card received as a Christmas present. Majority of purchase price for same item was paid for online using credit card so Hom The Home Depot

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