House of CB

House of CB Return PolicyHouse-of-CB-Return-Policy

  • We do not cover your shipping costs back to us.
  • We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.
  • Please follow the return instructions on the returns sheet enclosed with your parcel and mail it back to us within 14 days of receipt.
  • If you have mislaid the returns sheet please contact us at returns@houseofcb.com and we will be happy to assist you.
  • Please remember to indicate if you would like a refund or exchange. If you would like an exchange please remember to identify what item you would like in exchange.
  • SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE.
  • 3 FOR £120 DEALS ARE NON-RETURNABLE FOR EXCHANGE OR REFUND.
  • PLEASE NOTE THAT PURCHASES MADE ONLINE CANNOT BE RETURNED OR EXCHANGED AT ANY OF OUR STORES. THEY MUST BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.

EXCHANGES

  • We do not cover your shipping costs back to us.
  • We are happy to accept for return, any garment that is unworn and still fitted with all security ribbons and labels and that is despatched to us within 14 days of receipt by you.
  • Please follow the return instructions on the returns sheet enclosed with your parcel and mail it back to us within 14 days of receipt. Please identify which item you would like in replacement.
  • If you have mislaid the returns sheet please contact us at returns@houseofcb.com and we will be happy to assist you.
  • You can exchange your item for another size or another item entirely.
  • Exchanges are shipped free of charge.
  • All exchanges are based on stock availability.
  • We offer one free exchange for every item.
  • If the replacement item is less expensive than the original, the difference will be refunded back to you via store credit.
  • Alternatively you may return the original item for refund and then purchase the new, lower priced item.
  • If the replacement item is more expensive than the original item, you will need to purchase a Gift Card for the difference.
  • Please let us know you have made the purchase on returns@houseofcb.com.
  • Generally exchanges take 2-3 working days to process plus the delivery time to your area.
  • We do not cover your shipping costs back to us.

REFUNDS

  • We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.
  • Your payment will be credited back to the original purchaser’s credit card. If the item is a SALE item, the refund will be made in store credit alternatively it can be returned for exchange.
  • Returns for refund are processed within 2-3 working days of receiving the item however, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
  • Store credit refunds will be available immediately after 2-3 days processing and come in the form of a code on email.
  • FREE SHIPPING: Items advertised as ‘free shipping’ that are returned for a refund will be charged a shipping fee. For UK & EUROPE it is £6.00 and for US £10.00 per order under £250.00. Any orders over £250.00 that are returned will be charged this fee per item whilst orders over £500.00 will be charged double per item.
  • FAST DELIVERY SHIPPING: Orders placed either with Next Working Day Delivery or Next Saturday Delivery will be charged a shipping fee when returned for the refund. For UK & EUROPE it is £6.00 and for US £10.00 per order under £250.00. Any orders over £250.00 that are returned will be charged this fee per item whilst orders over £500.00 will be charged double per item. The value paid for the faster delivery options is only an extra fee and will not be refunded.
  • We do not cover shipping costs back to us.

SALE ITEMS

  • SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE.

LATE RETURNS

  • Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and may be returned to you.

PLEASE NOTE THAT PURCHASES MADE ONLINE CANNOT BE RETURNED OR EXCHANGED AT ANY OF OUR STORES. THEY MUST BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.

For more information visit House of CB

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