Hudson Jeans Return Policy
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Hudson will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Please note: Returns and exchanges will only be accepted with a completed return form. Log into your account, click on “View Order” and on the following page, click on the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return box.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. We kindly ask that you please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for any return shipping amount greater than the shipping amount of your purchase.
If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Hudson gift certificates are non-refundable.
RETURNING AN ONLINE PURCHASE
We want you to love what you ordered, but if something isn’t right, let us know.
• If you ordered from our website you can return items by mail within 30 days of your order date.
• There are no returns on final sale merchandise.
• This return process is only offered for orders within the USA.
Follow these simple steps to return your purchase.
Step 1: Complete Your Returns Form
• Log into your account and go to your order history. Select the order in question and then click the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return package.
Step 2: Original Packaging
Pack and seal your box securely, in the original package if possible.
• Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out the Confirmation Page (the final page of the return process) and include it in your shipping box.
Step 3: Shipping Box
• Pack and seal your box securely, in the original package if possible. If you don’t have the original box you can use any plain, unmarked cardboard box to ship your return.
• Remove any existing shipping labels, stickers, or other materials from the shipping box.
• Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box.
• Take your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS.
• You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense.
HUDSON Returns
3040 E. Ana St.
Rancho Dominquez, CA 90221
Once your package has been received, your refund will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer service team at 1-866-509-9938 or atcustomerservice@shop.hudsonjeans.com.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within seven (7) business days. If you are due a refund, a credit will be issued in the original form of payment. You will be notified via email to the address listed on your order when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this credit transaction to your account once they have received the information from us. This means the credit may not show up until the next monthly billing cycle of your credit/bank card.
When processing an exchange, we will automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a bank or debit card, your financial institution’s policies may result in a non-sufficient funds charge if you are executing an exchange. Please see your financial institution’s policies in regards to transactions of this nature.
For more information visit Hudson Jeans
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