iBuyOfficeSupply Return Policy
Most items may be returned at your request. See Return Restrictions and Return Reasons below for limitations. Items must be returned within 30 days of their receipt; unused, in their original packaging – unopened, and in salable condition. Our returns department must be notified of all returns. No returns will be accepted without prior authorization. Please contact our returns department with any return requests or questions relating to our return policy. Our returns department may be reached by email at returns@ibuyofficesupply.com or by phone at (866) 568-0524.
Request a Return Authorization Number
To request a return, email us at returns@ibuyofficesupply.com or phone us at (866) 568-0524 to obtain a Return Authorization Number.
Please include the following information in your email or have it available for your call.
- Order number
- Item(s) and quantity you’d like to return
- Return reason
- Condition of the item(s) (opened or unopened)
Damaged or Defective Item(s)
In the event your item(s) arrive damaged or defective, please contact us within 48 hours of receipt of goods. Damage claims made after 48 hours will not be honored. We will respond within 1 business day of your request and issue a Return Authorization Number along with return instructions. Replacement item(s) will be reordered at your request.
Received the Wrong Item(s)?
In the rare event that you receive the wrong item(s), please contact our returns department within 48 hours of receipt of item(s) to initiate a reorder and return. We will make our best effort to correct the mistake in a timely manner. Please contact our returns department prior to any return to receive return authorization and instructions. Our returns department may be reached by email at returns@ibuyofficesupply.com or by phone at (866) 568-0524.
Repackaging and Sending Your Return
Once you have received your Return Authorization Number and a return address, please repackage the item in its original condition, including all original product packaging, manuals, and accessories. Place the item(s) in their shipping box and write the Return Authorization Number on the shipping box. Do not write the Return Authorization Number on the retail product packaging. Doing so may make your item(s) ineligible for a return.
Send your item(s) to the address provided by our returns department using your preferred shipping method. You are responsible for the item(s) until we accept shipment. For your protection, we recommend you insure your item(s) in case they are damaged or lost in transit. Please pack and ship item(s) appropriately, keeping receipts and tracking information.
Return Restrictions
Due to safety and fraud concerns, we cannot accept returns for the following items; assembled or installed furniture, calendars and planners (any date-specific items), consumer electronics, food and beverages, medicine, custom orders (large-quantity quotes, specially-priced items). In addition, some items sourced direct to the manufacturer cannot be returned. This includes, but is not limited to items sourced to HON (HON and Basyx). If you are purchasing HON/Basyx items and have questions regarding our returns policy, please consult with our returns team at returns@ibuyofficesupply.com or call us at (866) 568-0524. Other manufacturers require a restocking fee. This includes, but is not limited to items sourced to Acco, Balt, Eurotech, Fellowes, FireKing, GBC, HON, Martin Yale, Nightingale, Safco, Sentry, and other office furniture and office machine manufacturers.
Return Reasons
In the event you order the wrong item or simply change you mind about an order, you can return an item within 30 days if it is unopened and in new and salable condition. We will refund you the purchase price of an item minus the shipping costs. Shipping costs are non-refundable.
If your item(s) were damaged in transit, are defective or you receive the wrong item(s), please contact us within 48 hours of receipt of item(s) and we will provide a call tag and arrange for free pickup and return shipping of the item(s). If your order is incomplete and missing items, please let us know within 48 hours of receipt of item(s) so we can investigate and if necessary reorder your items. Failure to contact us with 48 hours will void any returns or refunds.
Returns Without Prior Authorization
Returns without prior authorization will not be accepted. In such cases the return may be refused and/or returned to you at your expense. Please contact us for a Return Authorization Number prior to any return.
Processing Refunds and Replacements
Your return will be processed once we receive and inspect your item(s). Replacements and refunds are normally processed within 5 business days. Refunds will be posted to credit card or other payment method after processing your return. Please allowup to 7 business days to receive replacement merchandise.
Other Questions?
Please contact us for additional support regarding our return policy.
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