Illustrated People

Illustrated People Return PolicyIllustrated-People-Return-Policy

UK STANDARD DELIVERY (ROYAL MAIL)

3-5 Working days

(In un-likely cases this may take up to 15 working days and depends on the Royal Mail postal service. Duirng sale periods this may be longer, if you have any queries regarding an order please contact info@illustratedpeople.com)

 

INTERNATIONAL:

From 12-15 days (ordered before 11am GMT)

(Duirng sale periods this may be longer, if you have any queries regarding an order please contact info@illustratedpeople.com)

 

RETURNS:

Exchanges and Refunds are valid within 14 days of purchase, please send your return to the bellow address. It is important you include your original invoice or alternatively a cover note with your full name and order number.

 

ILLUSTRATED PEOPLE

91 BRICK LANE

THE TRUMAN BREWERY

LONDON

E1 6QL

 

FAQ:

  • WILL I RECEIVE A TRACKING NUMBER?

    Tracking numbers are only available to customers who select ‘First Class Parcel (Signed for)’ at Checkout. You will not receive this number automatically – however it will be available on request should you have any issues concerning the delivery of your order.

  • HOW LONG DO I HAVE TO RETURN AN ITEM?

    All returns must be made within 14 days of the e-mail confirming shipment.

  • DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?

    Yes, Illustrated People do not cover return postage unless an error has been made on our behalf

  • HOW WILL I RECEIVE MY REFUND?

    Once the return has been approved, you will receive your refund via the same means used to make your purchase

  • WHEN WILL I RECEIVE MY REFUND?

    Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) depending on the method in which you paid this may take up to 5 working days.

    Remember that payments to your credit card always depend on your bank/building society.

  • WHAT SHOULD I DO IF THE REFUND AMOUNT IS INCORRECT?

    Please contact info@illustratedpeople.com

For more information visit Illustrated People

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