iSave.com Return Policy
We are authorized dealers for everything we sell!
Now approaching our 6th year of operation, iSave.com has established itself as being one of the top online merchants on the Internet. iSave.com has managed to consistently be in the top 1% of all the consumer electronics websites on the Internet by outperforming competitors time after time by setting the standard for pricing, customer service and overall functionality.
Originally a family oriented business, iSave.com is committed to bringing you the consumer, the ease and comfort of finding the products you need at a price that won’t break your wallet. Our commitment is to become the most enjoyable shopping experience on the web and provide you with great customer support that’s all too forgotten in today’s corporate market. Backed by a strong customer support and sales team, we here at iSave.com are trained to help you find the best products to suit your needs. All employees are trained with hands on experience.
On the Web: Our newly renovated website has been designed to fit the needs of those who know what they want, those who are still searching, and those beginning their search here with us. The ideas behind it are ease, comfort, and simplicity. And after your order is placed, we provide you with fast service and a great customer support crew waiting to take care of your needs. High quality service you deserve when you shop and save $$$ at iSave.com
Contact UsToll free: 1-866-537-7074
Email: info@isave.com
We here at iSave are always looking for ways to improve the shopping experience of our customers. If you have any suggestions, please let us know. Email:info@isave.com
Frequently Asked QuestionsCan I order over the phone?
How long does it take to process my order?
What are your Shipping & Handling charges?
Do you guarantee all your merchandise?
Do your products come with a warranty?
How do I return a product? Do I need an RMA #?
What information is needed to place an order?
What forms of payment do you accept?
What type of credit cards do you accept?
When is my credit card charged?
Can I order over the phone?
Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.
Order By Phone: Toll Free # 1-866-537-7074
How long does it take to process my order?
All orders in by 4:00 P.M. (Eastern Time) will be processed and then shipped out 1-2 Days after. All orders in after business hours, weekends or holidays will be processed the following business day.
Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. iSave is not liable for packages that weren’t delivered on time because of mishaps by our couriers.
What are your Shipping & Handling charges?
iSave now offers FREE GROUND SHIPPING (2 to 5 business days) on all orders anywhere within the continental U.S. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our couriers.
For faster shipping, please add item(s) to our shopping cart where you can submit your shipping zip code for an instant shipping quote on 3-day, 2-day and overnight deliveries.
Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.
Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different State .. customer will be responsible for the Correction Fee plus the cost of Shipping.
Do you guarantee all your merchandise?
Brand New Items: If your unit is defective in any way or you simply are not satisfied with your purchase, iSave offers a 30 day satisfaction guarantee on brand new items only.
Factory Serviced Items: All factory serviced products are guaranteed to work on arrival. In the event that your item arrives defective, you have 30 days from the date of purchase to exchange the item for a replacement on the same model only.
Do your products come with a warranty?
Yes! The warranty period of all the products we sell is stated in the product description.
Brand New: All brand new products sold by iSave.com come with a 1 year manufacturers warranty.
Factory Serviced: All factory serviced products come with a 30 day, 90 day, or 1 year warranty depending on the model.
Extended Warranties: In addition to the warranty that already comes with the product, you may purchase 2 year or 3 year extended warranty service plans on all our products. Extended warranty service plans are honored by Consumer Priority Service Corporation.
Return Policy
Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.
Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 Days from date of purchase.
Bulk Packaged items have a 90 Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.
Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to iSave.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.
All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee. (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.) Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer’s merchandise packaging. Doing so requires iSave to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.
iSave is not liable in any way for returned packages that were lost or damaged during shipment.
Please ship returns/exchanges to:
iSave
575 Underhill Blvd
Unit 350
Syosset, NY 11791NOTE: Due to the fact that iSave ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. iSave is not liable for packages sent to any address other than our Syosset, NY address listed above and below.
Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by iSave or the customer while processing your return/exchange.
How do I return a product? Do I need an RMA #?
Returning an order is simple and easy to do
- Make sure you’re sending it back within 30 days from the date of purchase. (Please understand all returns are subject to a restocking fee of up to 15% plus shipping fees to and from the customer.)
- Make sure you pack the unit up in its original manufacturer’s box with ALL its accessories.
- Print this Return/Exchange Form and a copy of your receipt. Fill out the Return / Exchange Form accordingly and include any special instructions for the return or exchange. If you’re looking to replace your unit with a different model please let us know which model. You must sign the Return / Exchange Form.
- Your order number plus NG is your RMA#. For example if your order number is 9160098 your RMA# will be 9160098NG.
- Pack everything in a box and send it to:
iSave
575 Underhill Blvd.
Unit 350
Syosset, NY 11791
Upon arrival please allow 1-2 Business days for your new order to ship out or credit card to be credited.
- All orders placed and cancelled or refused upon delivery will be subjected to a 15% processing fee on top of our shipping costs.
- All returns that do not follow our return procedures will be subject to a 15% processing fee.
- Any damage to original packaging or missing interior packaging will be subject to a 20% penalty fee. (i.e. manuals, warranties, tape on the manufacturer’s box, interior cardboard box missing, etc.)
- A charge will be assessed for accessories missing from the box.
- No returns or exchanges will be made if the UPC has been removed from the box.
*** No returns or exchanges will be made without original packaging. ***
Due to the fact that iSave ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. iSave is not liable for packages sent to any address other than our Syosset, NY address listed above and below.
iSave
575 Underhill Blvd.
Unit 350
Syosset, NY 11791
What is your privacy policy?
All information submitted to iSave is held private. We DO NOT sell any customer information.
Our site uses cookies. “Cookies” are files that are stored in your computer so that web servers can access certain information you’ve already provided in the past.
Our shopping cart only uses a temporary cookie to store your shopping cart information, and a number cookie to track our advertising. We do NOT store any of your personal information with cookies.
Email Offer Subscriptions:
Upon placing an order through this Site, you will automatically be enrolled in the iSave.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, we will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from iSave.com. In addition, if you have any questions about receiving communications from us you may email us at offers@isave.comat any time.
What information is needed to place an order?
- Billing Address (Name, Address, Phone Number, and e-mail)
- Shipping Address (Name, Address, Phone Number, and e-mail)
- Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)
This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there’s a problem with your order.
All customer information is encrypted and stored in our database and gets sent to our server via 128-bit Secure Server Certificate.
What forms of payment do you accept?
For online orders via our online shopping cart, we accept credit cards, Google Checkout and PayPal. We also accept checks and money orders. Please mail all check and money orders to the address below.
iSave.com
1407 Broadway
Suite 700
New York, NY
10018
What type of credit cards do you accept?We accept Visa, MasterCard, American Express and Discover.When is my credit card charged?Once an order is placed and is completed, it is processed, run through an address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges. All orders that have been cancelled after being charged are subject to a cancellation fee.Is your site secure?As you proceed with your purchase, rest assured that we’re hosted on a secured server and protected by 128-Bit secure server certificate. None of our customer information is released and is all confidential.Terms of Use and Disclaimer
iSave.com offers a full range of products produced by a variety of manufacturers. Please note that iSave.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on iSave.com are the sole property of iSave.com, unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. iSave.com’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with iSave.com you acknowledge and agree that at no time isiSave.com making any representation or warranty regarding the products purchased by you the consumer.
*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@isave.com. We would greatly appreciate it.
BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.
For more information visit iSave.com
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