JackThreads

How and what you can return all depends on where you call home. Just follow one of the links below to learn about the return policy for your region.

• – I live in the U.S.
• – I live in Canada
• – I live outside of the U.S. and Canada

US Returns and Exchanges

FREE US EXCHANGES

If you need a different size or changed your mind on the style and you are interested in returning an item in exchange for something else on the site, our customer service team is here to help.

FREE SHIPPING: We’ll help you place an order for your new item, and we’ll send the order with FREE Saver Shipping.  That way, you get your item quickly and avoid the risk of it selling out.

FREE RETURN: For exchange orders, we’ll also set you up with a FREE pre-paid return label to send your item(s) to us. When we receive your return, we’ll process a full refund for the item price to your original form of payment. Credit card purchases are refunded to your card, and orders purchased with store credit are refunded to store credit. When you contact us, we’ll set up the return for you. Lastly, we’re asking that your return is sent back to us within 14 days of setting up the exchange (that is how you get your $ back after all… doesn’t make sense to wait too long).

Currently we can only offer exchanges for customers in the US.

To set up a return, please contact our customer service team. We will help you set up the return and give you additional information to ensure the return process is successful. When you contact us, we will give you the Return Number (RMA Number) and give you detailed instructions with what to do with the number. As a customer, you are responsible for return shipping costs and we recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit (JackThreads will not be responsible).

Please send your return to:

JackThreads
RMA ####### (we will provide you with your RMA # when you contact us)

C/O Mercedes Distribution Center
Building #3 40 Harvester Rd
63 Flushing Ave

Brooklyn, NY 11205 USA

Outside US/Canada (International) Return Policy

JackThreads offers store credit for all returns. We accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship your return items with all tags attached within 14 days from the day the items are delivered to you. That’s it… We’re just asking that it leaves your house within 14 days. While most items are eligible for return, some items are marked FINAL SALE in the product details on the site. Here’s a quick breakdown of the categories that are Returnable or Final Sale:

* Footwear should be returned exactly the way it was shipped to you: with the shoes in their original, undamaged shoe box, all packaged within a larger shipping box. Any returns that do not include the original undamaged shoebox will not be accepted.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrives defective or damaged in transit, please contact customer service as soon as possible, and no later than 7 days after delivery. We will make sure that the situation is resolved for you.

For more information visit JackThreads