Jake Wilson Return Policy
To return an item please contact us at 1 800 721-8253, Email sales@jakewilson.com, or Live Chat with a Returns Specialist on our home page to obtain a return authorization.
Items must be returned within 30 days of delivery.
All returned items must be in New, Unused Condition and in Original Packaging for a full refund, less shipping and fees. All items not returned in New, Unused Condition and in Original Packaging will be subject to a restocking fee starting at 20%. The restocking fee will be assessed based on the condition of the product(s) returned.
Customers will be responsible for all return shipping charges, except for items returned under the Fit Guaranteed Policy. Reduced shipping call tags can be obtained when calling for a Return Authorization. No C.O.D.’s will be accepted. Do not place shipping labels directly on product packaging. Example: helmet or boot boxes. Items should be in original packaging and placed in a shipping container with any needed packaging to insure no damage occurs during shipping.
The following items cannot be returned: Chemicals that have been opened, acid filled batteries, some electrical items, undergarments and swim suits missing the sanitary packaging.
Refunds will be used to pay for exchange orders or issued to the payment methods on the original order. If a gift card was used to partially pay for the order, the gift card will be refunded first, and then the other forms of payment next. If a credit card was used, that has now expired, a refund check will be sent to the mailing address on the account. When calling for a return authorization, please let the Customer Service Representative know if the card used has expired.
For apparel that doesn’t fit properly, see our Fit Guaranteed Policy.
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