Jellyegg Return Policy
Shipping Costs
UK: All footwear will be shipped FREE within the UK. (standard delivery)
For other jellyegg products – a delivery charge of £2.99 will apply
UK Express Delivery (orders before 2pm) We are able to provide UK express delivery, usually delivered within 1-2 days from dispatch at a cost of £2.99 per order. Orders need to be placed before 2pm for the delivery to be made the following working day, orders placed after Friday 2pm will be delivered on the following Tuesday.
UK Next Day Delivery (Orders before 2pm): We’re able to provide Next Working Day delivery for the majority of our UK based customers at a cost of £5.99 per order. Orders need to be placed before 2pm for the delivery to be made the following working day, orders placed after Friday 2pm will be delivered on the following Tuesday.
Europe: All products will be shipped throughout Europe at a total cost of £10.00 per order.
Rest of the world: All products will be shipped outside of Europe at a total cost of £20.00 per order.
All shipping costs will be calculated and shown separately in your shopping basket.
Customs
You will be responsible for any customs or import duties levied once the goods reach your country. We have no control over these charges and cannot predict what they might be. jellyegg recommend you contact your local customs office for further information.
How quickly will we send your order:
Under normal circumstances your order will be processed within 24 hours of receipt.
UK: Your goods are shipped by Royal Mail Packet Post and will normally arrive *within 3 working days* of shipment.
Alternative shipping options are available at the checkout for selected products.
Overseas: Your goods are shipped by Royal Mail Packet Post and will normally arrive
*Europe: 3 to 5 working days*
*The rest of the world: 5 to 7 working days*
*Please note these times are not guaranteed*
Stock Availability
We work very hard to keep stocks on the website 100% accurate but in the unlikely event that your chosen shoe is out of stock, our customer services team will contact as soon as possible for you to pick an alternative shoe/colour or you will have the option of waiting for stocks or cancelling your order.
VAT
There will be NO VAT charged on children’s shoes
All other prices shown on jellyegg.com include UK VAT @ 20.0000%
This VAT will be charged on all orders shipped within the European Union:
International Orders: For all orders shipped outside the European Union, VAT will be automatically deducted when you fill in your delivery address details.
21 days policy, no questions, no problem!
If you wish to return an item to us, please fill out the returns note at the reverse of your delivery sheet (this will be enclosed in your parcel) and send the item/s back to us via normal post (second class is fine), all returned items must be unworn, as new and with any labels intact; the cost of returning items back to us is paid by you the customer, we DO NOT offer free returns, but we do FREE UK DELIVERY on all crocs shoes orders & exchanges. This does not affect your statutory rights.
Exchanges:
Due to the massive demand for these fantastic shoes, availability can change very quickly, so if we do not have your requested exchange in stock, you will be contacted to choose an alternative shoe or if preferred you can request a full refund.
Refunds:
All refunds will be processed within two working days of receipt of goods, the refund will be issued on the payment card or paypal account you used to place your order, this usually would show on your bank/card/paypal details in 5 working days from date of processing.
Please return goods within 21 days of purchase to:
Jellyegg Ltd, The Old School, Station Road, Narberth, Pembrokeshire, SA67 7DU
Tel: 01834 869973
Promotions & returns
Buy one get one free (BOGOF)
This offer is limited to the items listed within the promotional deal category (BOGOF) When purchasing items from this deal you will get the cheapest item free.
If both items are returned you will be refunded as per the total amount you paid. If returning the cheaper item, the deal is void, you will receive no refund, as no cost was paid for this item.
If you are returning the more expensive item & you are keeping the free item, the deal is void, you will be charged for the free item, the cost of this free item will be deducted from the outstanding refund amount, and you will be refunded the balance.
You may exchange the items for others included in the same deal, if you wish to exchange for items not included in the same deal, the deal will be void and you will be charged the price difference for the new item.
Buy one get one half price (BOGOHP)
This offer is limited to the items listed within the promotional deal category (BOGOHP). When purchasing from this deal you will get the cheapest item at half price. If both items are returned you will be refunded as per the total amount you paid. If returning the cheaper item, the deal is void, you will receive a refund for the amount that was paid for the item (half the original price). If you are returning the more expensive item, & you are keeping the half price item, the deal is void, the half price item will revert to full price and you will be refunded any remaining balance.
Both the more expensive and the cheaper item may be exchanged for items of the same price/ within the same deal.
You may exchange the items for others included in the same deal, if you wish to exchange for items not included in the same deal, the deal will be void and you will be charged the price difference for the new item.
3 items for the price of 2 (3 for 2)
This offer is limited to the items listed within the promotional deal category (3 for 2). When purchasing from this deal you will get the cheapest item of the 3 free of charge.
If all 3 items are returned you will be refunded as per the total amount you paid. If returning the cheapest item, you will receive no refund, as no cost was paid for this item. If you are returning one or two of the more expensive item/s & you are keeping the free item, the deal is void, you will be charged for the free item, the cost of this free item will be deducted from the outstanding refund amount, and you will be refunded the balance.
You may exchange the items for others included in the same deal, if you wish to exchange for items not included in the same deal, the deal will be void and you will be charged the price difference for the new item.
For more information visit Jellyegg
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